White Glove Delivery & Installation Specialist (Travel)

As a leading manufacturer and distributor of medical supplies and equipment for healthcare simulation and education, Pocket Nurse provides solutions and services that create hands-on learning experiences for the next generation of healthcare professionals. Our small business philosophy is, “Use your best judgement every day.” Not only do we give team members the guidance and tools to succeed, we give them autonomy to do their best for the company to succeed. This privately held company has been in business since 1992 and is experiencing strong growth year after year.

The White Glove Installation Specialist is part of a new and growing team that is responsible for delivering, assembling, installing, servicing and repairing medical simulation and training equipment onsite at customer locations.  This position will be based out of our Monaca, PA Distribution Center with frequent overnight travel to customer locations across the U.S. to receive, unload, deliver, stage, assemble, and install equipment, fixtures, and supplies.  When not traveling, this role will assist in the Distribution Center with order fulfillment activities.

To be successful, this position requires an individual to be very detail-oriented, with the ability to read blueprints and follow assembly instructions, possess professional customer service skills, and be willing to travel for up to a week at a time.

Key Responsibilities and other duties as assigned:

• Travels to customer locations across the U.S. (and occasionally to Canada) to deliver and install medical simulation equipment, including but not limited to, hospital beds, headwalls, cabinets, furniture, and curtains.

• Packages and loads materials for shipping and delivery, including palletizing and hand-loading.

• Serves as an authorized representative to sign for deliveries at customer locations.

• Inspects deliveries for accuracy and damages while unloading materials.

• Uses protective measures on products such as blanket wrapping to prevent facility damage during transport.

• Builds and assembles equipment according to blueprints and instructions using provided hand and power tools including screw drivers, wrenches, power drills, hammers, stud finders, levels and more.

• Interacts professionally with customers and site contacts throughout the installation process to ensure excellent customer service.

• Removes packaging materials and debris after installation.

• Tracks and reports key performance indicators (i.e., build time, project completion).

• Reports project outcomes including issues and suggestions for improvements to management.

• Supports Distribution Center operations, including order fulfillment, during non-travel times.

• Adheres to all company safety policies and promptly reports safety risks or violations to management.

Travel:

• 65% travel for up to a week at a time. Travel will be by company-provided vehicle or air.

Education:

• High school diploma or general education degree (G.E.D.)

Skills and Experience:

• Prior experience in assembly required including ability to operate hand and power tools while using a ladder.

• Valid driver’s license and ability to travel both domestically and internationally.

• Must be dependable and able to work on specified schedules that may include weekends and overnights for installations at customer locations.

• Ability to read, understand, and execute blueprints and dimensioned diagrams.

• Ability to lift and move up to 50 lbs.

• Ability to operate push carts and pallet jacks.

• High attention to detail regarding product awareness and customer satisfaction.

• Ability to make independent decisions while at customer locations regarding sourcing missing materials.

• Previous experience working with a moving or installation company a plus.

Benefits and Compensation:

• Competitive wages and quarterly bonus opportunities.

• Medical, dental, and vision insurance coverage options.

• 401(k) retirement plan with company matching contributions.

• Paid time off, personal time, and paid holidays.

• Company-paid life insurance and short-term disability insurance.

• Voluntary life, accident, critical illness, and long-term disability insurance.

• Company-wide cookouts, lunches, and work-day events.

• On-site fitness center, free parking and dog-friendly offices.

• Opportunities for career enhancements through training and educational programs.

• The opportunity to make a difference in the ever-growing healthcare field.

Physical and Cognitive Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to stand; walk; lift and/or move up to 50 pounds; talk; hear; use hands to finger, handle, or feel; and reach with hands and arms. No employee is authorized to lift weight over 50 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires the individual to be able to understand, remember, apply and communicate routine information; apply common sense and make routine decisions; communicate interactively and understand and follow oral and written instructions; and use basic mathematical skills including counting, adding, subtracting, multiplying and dividing.

Pocket Nurse is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Information is available here:   https://www.eeoc.gov/poster

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check).