ERP System Administrator

DiaMedical USA is a fast-growing medical equipment distributor located in Farmington Hills, MI. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.

The ERP System Administrator is the technical owner of the NetSuite ERP platform, responsible for system configuration, customization, integrations, data integrity, and ongoing optimization. This role partners with Operations, Purchasing, Sales, Marketing & Customer Service to translate business requirements into scalable, secure NetSuite solutions.

Key Responsibilities and other duties as assigned:

       Platform Administration & Configuration

• Administer NetSuite environments (production, sandbox), including user provisioning, role-based access control, and permission auditing.
• Configure and maintain custom records, custom fields, forms, workflows (SuiteFlow), and approval routing.
• Oversee NetSuite releases, including impact analysis, sandbox testing, and production deployments.

       Customization & Development

• Design, develop, and maintain SuiteFlow workflows, SuiteScript, and Suite Commerce Advanced.
• Optimize performance and maintainability of customizations.
• Maintain documentation for custom scripts, workflows, and system architecture.

       Integrations & Data Management

• Manage and monitor integrations using middleware platforms (e.g., Celigo).
• Troubleshoot integration failures, data sync issues, and API errors.
• Implement data validation, error handling, and reconciliation processes.
• Perform data imports, exports, and mass updates using CSV Import, SuiteAnalytics, and Saved Searches.

       Reporting & Analytics

• Develop advanced saved searches, SuiteAnalytics workbooks, KPIs, and dashboards.
• Support financial and operational reporting requirements, including audit support.
• Ensure data accuracy and consistency across reports and downstream systems.

       Support & Optimization

• Serve as escalation point for NetSuite system issues and performance troubleshooting.
• Partner with stakeholders to gather technical requirements and design system enhancements.
• Identify opportunities for automation, process optimization, and system scalability.
• Coordinate with NetSuite Support and third-party vendors to resolve complex issues.

       Security & Compliance

• Enforce security best practices, including role segregation, least-privilege access, and periodic access reviews.
• Maintain change logs and documentation for system updates and enhancements.

Data and Accuracy

• Ongoing support of data analysis and correction within NetSuite.
• Weekly reporting on revisions and upkeep to maintain accuracy on all existing NetSuite records.

Supervisory Responsibilities:                                              

• This position has no supervisory responsibilities.

Education:

• Minimum Bachelor’s degree in Computer Science, Business, Supply Chain, or a related field and minimum 5 years of relevant experience, or the equivalent of 7 years combination of education and experience.

Skills and Experience:

• Proficient in Microsoft Office suite including intermediate competency with Excel.
• Expert in NetSuite and ERP Systems.
• 2 Years of experience using Suite Commerce Advanced.
• Basic knowledge of purchasing policies, procedures and processes.
• Experience operating standard office equipment including using relevant software applications and preparing and maintaining accurate records.

• Effective interpersonal, written, and verbal communication skills including ability to collaborate with various levels of the organization.

• Experience working with detailed information and data.
• Ability to adapt to changing work priorities and meeting deadlines and schedules.

Benefits & Compensation:

• Competitive wages.
• Medical, dental, and vision insurance coverage options.
• 401(k) retirement plan with company matching contributions.
• Paid time off, personal time, paid holidays, and hybrid onsite/remote work schedule.
• Company-paid life insurance.
• Voluntary life, disability, accident, and critical illness insurance options.
• On-site fitness center.
• Casual dress code.
• The opportunity to make a difference in the ever-growing healthcare field.

Physical and Cognitive Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.  All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit; talk and hear; use hands to finger, handle, or feel; reach with hands and arms; and requires color and close vision. The employee is occasionally required to stand; walk; stoop; and kneel.  The employee must occasionally lift and/or move up to 15 pounds. No employee is authorized to lift and/or move weight over 50 pounds without assistance.

This role requires the individual to understand, remember, apply or communicate moderately complex information and problems, and collaborate and explore alternative solutions; organize and prioritize thoughts, ideas, and own work schedule; apply common sense, analyze and make decisions which have moderate impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications, understand, interpret and follow written and oral instructions, and complete routine and basic forms, letters and reports; and use intermediate mathematical skills to compute, analyze, and interpret moderately complex data for reporting purposes. 

DiaMedical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Information is available here:   http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check).