Service Coordinator

DiaMedical USA is a fast-growing medical equipment distributor located in Farmington Hills, MI. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.

The Service Coordinator will be responsible for organizing, quoting, and overseeing on-site installation and repair of medical and simulated medical equipment. They will work closely with DiaMedical account managers, contracted biomedical technicians, office staff, and customers to ensure DiaMedical provides seamless installation & service. This position also works closely with both the White Glove and SimRig installation teams to manage schedules and communicate with customers.

Key Responsibilities and other duties as assigned:

• Maintain real time report with multiple projects and installation dates to ensure timely completion on client requested projects.
• Ensure all logistics, travel accommodations, scheduling and details are outlined and followed by technicians.
• Closely monitor product shipments and delivery dates.
• Collaborate with the warehouse and sales teams to ensure timely delivery of products for scheduling of installation appointments. 
• Provide outstanding customer service to our clients with a focus on instructional medical equipment installation. 
• Respond to customer inquiries through various support routes, including inbound and outbound calls and emails. 
• Manage technical pre- and post-sales support calls, from initial contact to issue resolution. 
• Travel onsite to oversee large installation projects for key accounts.
• Assist with customer service when needed, including data entry, logistics, and customer support.

Travel:

• Occasional overnight travel 5-10 times per year may be required.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Education:

Skills and Experience:

• At least 2 years of previous customer service and project scheduling experience required.
• Excellent organization and scheduling skills. 
• Highly skilled in Microsoft Excel, Word, PowerPoint 
• Effective verbal and listening skills to provide courteous and professional customer service. 
• Strong communication and writing skills. 
• Detail oriented and works with a high degree of accuracy. 
• Ability to multitask at a high level. 
• Ability to tactfully handle stressful and difficult situations. 
• Strong problem-solving skills. 

Benefits and Compensation:

• Competitive wages.
• Medical, dental, and vision insurance coverage options.
• 401(k) retirement plan with company matching contributions.
• Paid time off, personal time, paid holidays, and hybrid onsite/remote work schedule.
• Company-paid life insurance.
• Voluntary life, disability, accident, and critical illness insurance options.
• On-site fitness center.
• Casual dress code.
• The opportunity to make a difference in the ever-growing healthcare field.

Physical and Cognitive Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.  All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and requires color and close vision. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. No employee is authorized to lift weight over 50 pounds without assistance.

This role requires the individual to be able to understand, remember, and communicate moderately complex information and understand problems and collaborate on alternative solutions; organize and prioritize thoughts, ideas and own work schedule; apply common sense, analyze and make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications and compose materials such as detailed reports, forms, letters, manuals, catalogs, publications, etc. and communicate information; and compute, analyze and interpret numerical data for reporting purposes.

DiaMedical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Information is available here:   http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf 

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check).