Data Entry Representative

As a leading manufacturer and distributor of medical supplies and equipment for healthcare simulation and education, Pocket Nurse provides solutions and services that create hands-on learning experiences for the next generation of healthcare professionals. Our small business philosophy is, Use your best judgement every day. Not only do we give team members the guidance and tools to succeed, we give them autonomy to do their best for the company to succeed.

The Data Entry Representative supports our Sales and Customer Service teams with meeting customers expectations by performing data entry for quote preparation, order, and web order processing.

The focus of this job is on producing high quality, detailed work based on established processes. Accurate, consistent work output is essential and requires patience and a willingness to handle and complete one task at a time. The job environment is stable so that job routines can be completed on time and error-free.

Key Responsibilities and other duties as assigned:

• Ensures complete and accurate information is entered in the Enterprise Resource Planning System (ERP) within required deadlines.
• Receives a high volume of orders and quotes to process and accurately enter daily.
• Maintains acceptable error ratios for all data entry.
• Completes the Specialized Product Tracking Forms process from forwarding the custom product forms to customers, reviewing information for completeness, and sending to the vendor.
• Answers vendor-related questions as needed.
• Generates or responds to internal and external email communication with strong customer solution-based skills.
• Conducts limited inbound and outbound phone calls.
• Maintains confidentiality of Pocket Nurse proprietary business and customer information.
• Maintains excellent attendance and punctuality.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Education:

• Associates Degree in Business Administration and 1 year of related experience or a combination of 3 years of education and experience.

Skills and Experience:

• Strong keying experience including speed and accuracy skills.
• Strong reading comprehension.
• Quality-driven individual with attention to detail.
• Collaborates well with all levels of the organization.
• Basic skills in Microsoft Office products including Excel, Word, and Outlook.
• Planning and organization skills with the ability to manage multiple projects and deadlines.
• Friendly, professional, and effective written and verbal communication skills.
• Ability to use critical thinking skills to identify potential concerns.

Benefits and Compensation:

• Competitive wages and quarterly bonus opportunities.
• Medical, dental, and vision insurance coverage options.
• 401(k) with generous company contributions.
• Paid time off, personal time, paid holidays, and flexible/remote hybrid work schedules.
• Short-term disability insurance and voluntary long-term disability.
• Voluntary life, accident, and critical illness insurance.
• Company-wide cookouts, potlucks, and work-day events.
• On-site fitness center, free parking and dog friendly.
• Opportunities for career enhancements through training and educational programs.
• The opportunity to make a difference in the ever-growing healthcare field.

Physical and Cognitive Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; requires color and close vision. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. No employee is authorized to lift weight over 50 pounds without assistance.

This role requires the individual to be able to understand routine problems, opposing points of view on routine issues, and collaborate and explore alternative solutions; organize and prioritize thoughts, ideas, and own work schedule; apply common sense, analyze and make decisions which have moderate impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications, understand, interpret, and follow written and oral instructions, and complete routine and basic forms, letters, and reports; and use basic mathematical skills including ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy.

Pocket Nurse is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Information is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf