What are the responsibilities and job description for the Sales Operations Analyst position at PNY Technologies Inc?
MAIN FUNCTION:
Provide a high level of customer service and support the sales team.
QUALIFICATIONS:
- Bachelor’s degree or equivalent preferred
- Two years related experience
- Skilled in MS Excel, Word, PowerPoint
- Excellent communication skills, including ability to communicate effectively in English
- Excellent interpersonal skills
- Strong organizational skills
WORKING CONDITIONS:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
KEY RELATIONSHIPS:
- Customers
- PNY staff
- Procurement
- Engineering
- Manufacturing
- Shipping and Receiving
DUTIES AND RESPONSIBILITIES:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Primary point of contact for customers
- Support the sales team by managing administrative tasks and customer service inquiries
- Enhance sales efficiency and elevate customer service quality
- Identify and assess customer needs
- Ensure efficient resolution of customer issues across various channels
- Answer customer questions about products and services
- Handle customer inquiries, processing orders, updating and allocating backlog
- Coordinate the logistics of customer orders
- Maintain Account Specific Data, Routing Guides and price lists
- Assist the primary sales team with managing customer relationships
- Provide updates on order status and shipment schedules to customers
- Inform customers about any delays or changes in their order status
- Engage in interdepartmental collaboration to achieve shared objectives
- Efficiently handle the issuance and entry of RMAs, ensuring accurate documentation and timely resolution
- Initiate and process replacement sales orders to address customer needs, maintaining high standards of service and accuracy
- Heavy email correspondence
- Assist in other areas, as assigned
COMPENSATION:
The base salary range for this position is $50,000 to $60,000; the exact salary depends on several factors such as experience, skills, education, and budget.
BENEFITS OVERVIEW:
We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.
Salary : $50,000 - $60,000