What are the responsibilities and job description for the Front Desk Associate position at PMP Management?
Marina City Club in Marina del Rey is looking for qualified Front Desk Associates to work at our club's fitness center. This is a part-time position working approximately 16-22 hours per week and the pay rate is $18.50 per hour. The shifts for this position are:
Mondays: 6:00pm – 10:30pm
Tuesdays: 6:00pm – 10:30pm
Fridays 1:30pm – 6:00pm
Saturdays: 6:45am – 10:45am
Sundays: 2:45pm – 7:30pm
Responsibilities
- Supports and participates in activities that promote customer services.
- Demonstrates courteous, friendly, respectful and cooperative behaviors towards others.
- Acknowledges members/guests immediately upon entering the work area. Makes sure each person checks in at the Front Desk. Handles member issues then they appear on the computer screen
- Courteously, accurately and efficiently answers the telephone for Fitness Center, Tennis Program and Waters Edge Spa. Directs Phone inquiries to identify staff if necessary.
Qualifications
• Follows all department policies and procedures.
• Offers suggestions for department performance/policy/procedures improvement. Intervenes to correct problems as they occur.
• Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.
• Keeps work area neat and provides a safe environment for members. Reports safety issues and equipment failures appropriately
• Sensitive information including, but not limited to, member and employee information is kept confidential without exception.
• Demonstrates organizational skills in the form of prioritization and time management.
Salary : $19