What are the responsibilities and job description for the Delivery Coordinator position at PMO Partners, LLC?
The Deliver Coordinator /Customer Service Support Specialist Tier I serves the company's customers by providing product and service information and resolving product and service problems. Responsible for receiving and resolving telephone and e-mail inquiries using professional customer service skills and knowledge of services and procedures.
Key Responsibilities
• Convey enthusiasm while communicating with customers via phone, email, or other forms of communication
• Determine the quickest, most effective way to answer a customer's questions
• Communicate across departments as necessary and in compliance with inter-departmental expectation
• Research information using all resources to resolve inquiries or potential issues
• Document customer interactions and notify management of any trends
• Troubleshoot common issues with a product or service
• Escalate queries or concerns when applicable
• Follow up with customers to ensure that they are still satisfied and no outstanding issues.
Qualifications
EDUCATION & EXPERIENCE
Required:
• Proven customer support experience
• Proficiency with general computer applications (Word and Excel) and ability to learn new software applications
• Personable and attentive
• Excellent written and verbal communication skills
• Excellent data entry skills
• Ability to multi-task, prioritize, and manager time effectively
• Flexible and dependable team player.
Preferred
• College degree
• 1 years of Customer Service experience in an IT company or helpdesk.
KEY COMPETENCIES
• Ability to effectively balance multiple tasks
• Strong interpersonal skills with ability to interact with a diverse range of individuals
• Effective problem solving and decision making
• Excellent writing, speaking and presentation skills
• Proven team building skills
• Embraces creativity and positive change
• Consistently demonstrates integrity and ethics.
- Customer Service Experience
- Some exposure to help desk or IT support.
- Knowledge about order management
- Some Service Desk experience
- Computer administrative work
- Ticketing System Knowledge