Senior Manager, Commerce

We are PMG

Named Ad Age Best Places to Work for 10 years in a row and Fast Company Best Workplaces for Innovators since 2022, PMG is a global independent marketing services and technology company that seeks to inspire people and brands that anything is possible. Driven by shared success, PMG leverages business strategy and transformation, creative, media, and insights—as well as its proprietary operating system, Alli—to deliver cutting-edge digital solutions and innovative media strategies.

Our team comprises over 900 employees globally, and our work for ambitious brands like Apple, Nike, Sephora, Experian, Therabody, Best Western Hotels & Resorts, Creed Fragrances, BNY, Intuit, CKE Restaurants, Travelex, and Whole Foods spans 85 countries.

Who You Will Be Working With

At PMG, you’ll lead within a multidisciplinary group—Retail Operations, Retail Media, Product, Analytics, Creative, and Client Strategy—aligning people and process to help brands grow across marketplaces. You’ll shape the frameworks that guide our work and ensure teams have what they need to move quickly and thoughtfully.

You’ll partner with senior leaders to translate client goals into scalable operating models, clear KPIs, and playbooks that elevate delivery across accounts. You’ll mentor managers and leads, champion a culture of learning, and create room for bold ideas that turn into repeatable wins.

If you’re ready to guide teams with clarity and heart—while pushing standards forward—you’ll feel at home here.

As a Senior Manager in Commerce, if you’re excited about building strong client relationships, collaborating across teams, and helping brands achieve meaningful growth through smart, connected media, this is the place to do your best work.

What You Will Do

• Own team strategy and operational success across a portfolio—setting priorities, establishing KPIs, and driving accountability across Retail Operations and Retail Media.
• Define and evolve playbooks for catalog architecture, PDP lifecycle optimization, promotional execution, and media campaigns—codifying best practices and updating them as platforms evolve.
• Partner with Product, Alli, and Analytics to enhance internal tools, dashboards, and reporting—translating front-line needs into features that improve visibility, speed, and decision quality.
• Translate client goals into scalable delivery models—designing integrated workflows, SLAs, and QA guardrails that ensure consistency across listings, promotions, and media.
• Shape team structure, hiring plans, and career paths to support growth and capability maturity; mentor managers and leads to elevate craft and leadership.
• Guide annual and quarterly planning across accounts—aligning omnichannel promotion calendars and media strategies with inventory, pricing, and PDP readiness.
• Oversee forecasting and ROI frameworks—connecting retail fundamentals to media investment decisions and measurement approaches.
• Champion a test-and-learn culture—prioritizing pilots, documenting outcomes, and rolling successful approaches into reusable playbooks.
  
  

What You Will Bring

• 7 years of experience, including 3 years of leadership experience, with a bachelor’s degree or equivalent work experience.
• Advanced expertise in strategic catalog architecture and listing hierarchy, including PDP content strategy and lifecycle governance.
• Advanced ability to align omnichannel promotions and retail media strategies, connecting retail readiness with performance goals.
• Advanced proficiency in media campaign planning, execution, and ROI forecasting across retail search and display environments.
• Proven experience developing diagnostic frameworks and operational playbooks across Ops Media, with a track record of scaling them across teams.
• Advanced cross-functional partnership skills with Product and Platform teams—comfortable translating practitioner needs into roadmap items and driving adoption.
• A people-first leadership style—skilled at coaching managers, giving clear feedback, and building diverse, high-performing teams that deliver consistently.
• Clear, executive-ready communication—able to distill complex signals into crisp narratives, decisions, and next steps for senior stakeholders.
• A commitment to curiosity and adaptability as a Continual Learner, staying at the forefront of media innovation while prioritizing client success with a Customer-Focused mindset that seeks opportunities to deliver meaningful value.
• A dedication to People-Focused leadership, fostering collaboration, innovation, and professional growth by leading by example and nurturing strong relationships that empower others to excel.
  
  

What We Offer

• Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
• Parental Leave: We provide paid parental leave to support your family during important life events.
• Retirement & Pension Plans: Plan for your future with competitive retirement or pension programs, including contribution matching.
• Fertility and Family Support: Access fertility benefits for all team members and their spouses.
• Healthcare: Coverage and support for everyday medical expenses and routine care, tailored by geography.
• Pet Insurance: Protect your pet's health and your finances.
• Lifestyle Spending Accounts: Enjoy 100% company-funded accounts to promote healthy habits and well-being.
• Commuter Benefits: Access support for travel and commuting needs, where available.
• Annual Bonus: All employees are eligible for an annual bonus.
• Volunteering Opportunities: Receive 8 give-back hours to volunteer in your local communities.
• AI Enterprise License: Access AI Enterprise accounts and participate in weekly AI training sessions to empower and ensure AI safety.
  
  

Benefits vary by country, location, and geography to reflect local laws, norms, and expectations.

What Sets Us Apart

Being part of PMG means joining a company culture that’s unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation—which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.

In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.