What are the responsibilities and job description for the Service Advisor position at PMG AUTO SALES?
Purdy Hyundai of Broken Arrow is looking for motivated and caring individuals who would like to start a stable career as a Service Advisor. Service Advisors are given the best tools to deliver quality results - training, technology, and support. As a Service Advisor, you will be frequently called a “Care Consultant” because you care!
Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. An Advisor at Purdy Group wants to provide exceptional service. If integrity, compassion, and a desire to learn sounds like you, then a service advisor role might be in your future.
What you’ll do:
• Listens to each client and clearly articulates information on the repair order
• Ascertains the needs of clients, collecting information necessary for service or repair diagnosis
• Presents a menu of recommended maintenance and additional services to every client
• Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
• Communicates to clients the current status of a repair order
• Inspects quality of vehicles following repairs of service to verify that all authorized work is performed properly
• Maintains a record of status of special-order parts
• Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
• Maintains required hours per repair order (HPR) in accordance with dealership standards
• Attends weekly department meetings
What we offer:
• Unlimited earning potential – production based pay
• Monthly performance bonuses
• Medical, Dental, & Vision insurance plans
• 401(k) with company-match
• Paid-time-off (PTO)
What we’re looking for:
• Reliable, compassionate, and motivated
• Desire to continuously develop and learn
• Customer service Experience (Preferred)
• Bilingual (A plus)
• Automotive experience (not required)
• High School Diploma or General Education Experience (GED) (Required)
• Valid Texas driver's license with a good driving record
• Pass Pre-Employment drug screening
• Pass Background Check