What are the responsibilities and job description for the Customer Service - Skincare - PT position at PMD BEAUTY?
Who We Are
At PMD Beauty, we don’t just sell skincare; we build Brilliant Confidence. As a premier beauty tech leader, we specialize in smart, safe, and innovative tools that empower our global community to look and feel their best. We are a fast-paced, high-growth team that thrives on cutting-edge technology, high-end aesthetics, and an unwavering commitment to quality.
The Role
We are seeking a Customer Service & Training Specialist to join our team part‑time in Draper. You’ll be the voice of our brand, helping customers understand and use our products while providing exceptional support and education. This role blends customer care with hands‑on training—both internally and externally—to ensure every interaction builds confidence and loyalty. You’ll collaborate across departments to improve processes, share feedback, and deliver a seamless experience that reflects our commitment to quality and innovation.
Core Responsibilities
- Provide expert‑level customer support through phone, email, and live chat.
- Lead product training sessions for customers and team members.
- Provide skincare consultations for customers.
- Train esthetician schools and spas in product use and best practices
- Develop and maintain training materials and resources.
- Identify common customer challenges and work with the team to create solutions.
- Maintain accurate records of customer interactions and feedback.
- Support continuous improvement initiatives to enhance service and training quality.
The Ideal Candidate
- Esthetician license strongly preferred
- Strong communication and teaching skills.
- Passion for helping others and creating positive experiences.
- Comfortable with technology and product demonstrations.
- Organized, proactive, and adaptable in a fast‑paced environment.
Why PMD Beauty?
This is an opportunity to work closely with a passionate team to build a brand people don’t just buy from—but connect with and trust. If you’re ready to contribute to a culture of innovation and help us redefine the beauty industry, we want to meet you.