What are the responsibilities and job description for the Chief Operating Officer position at PMC Works?
Non-Profit Organization
Location: Genesee County, MI
Position Summary
The Chief Operating Officer (COO) provides strategic and operational leadership for a growing non-profit organization in Genesee County, Michigan. Reporting to the Co-Chief Executive Officers, this role oversees daily operations, builds scalable systems, and ensures organizational effectiveness, financial stewardship, and mission alignment.
The COO will translate strategy into execution, drive performance across departments, and foster a high-impact, collaborative culture.
Key Responsibilities
- Lead all operational functions including programs, administration, technology, and service delivery
- Implement systems and processes to improve efficiency, quality, and scalability
- Partner with executive leadership to execute strategic and operational plans
- Manage and develop teams, supporting recruitment, performance, and professional growth
- Oversee budgets and operational financial performance in collaboration with finance leadership
- Ensure compliance, risk management, and strong internal controls
- Use data and technology to improve workflows, reporting, and outcomes
- Serve as a key liaison with leadership, partners, and board stakeholders
Qualifications
- Bachelor’s degree in Business, Operations, or related field (MBA or advanced degree preferred)
- 10 years of operational leadership experience, including senior or executive-level responsibility
- Proven ability to manage complex, multi-department operations
- Strong financial, analytical, and organizational skills
- Experience implementing technology systems and process improvements
- Excellent communication and leadership abilities
Preferred:
- Prior experience in a non-profit, mission-driven, or technology-focused organization
What We Offer
- Competitive salary
- Comprehensive benefits package
- Opportunity to make a meaningful impact in a mission-driven organization