What are the responsibilities and job description for the Chief Operating Officer position at Flatrock Manor?
Flatrock is looking for a Chief Operating Officer to join our growing team!! This is a full-time position based out of our corporate office in Flint!!
Position Overview:
The Chief Operating Officer (COO) is a key executive role responsible for overseeing the day-to-day administrative and operational functions of the organization. Reporting directly to the Co-Chief Executive Officers (CEO), the COO ensures that business operations are efficient, aligned with strategic goals, and scalable for growth. This position plays a critical role in translating high-level strategies into actionable plans, optimizing processes, and fostering a high-performance culture. The ideal candidate will be a strategic thinker with strong leadership skills, capable of driving operational excellence while adapting to dynamic business environments.
Key Responsibilities:
• Operational Leadership: Oversee all internal operations, including supply chain, production, logistics, and customer service, to ensure seamless execution and efficiency. Implement systems and processes to improve productivity and reduce costs without compromising quality.
• Strategic Implementation: Collaborate with the CEO and executive team to develop and execute the organization’s strategic plan. Monitor progress against key performance indicators (KPIs) and adjust operations as needed to achieve business objectives.
• Team Management and Development: Lead, mentor, and develop operational teams, promoting a culture of continuous improvement, accountability, and innovation. Oversee talent acquisition, training, and performance management to build a resilient workforce.
• Financial Oversight: Work closely with the CFO to manage budgets, forecast financial needs, and ensure operational decisions align with fiscal responsibility. Identify opportunities for cost savings and revenue enhancement.
• Risk Management and Compliance: Develop and enforce policies to mitigate operational risks, ensure regulatory compliance, and maintain high standards of safety and ethics across all departments.
• Process Optimization: Analyze current operations using data-driven insights to streamline workflows, integrate technology solutions, and enhance overall efficiency. Champion initiatives like digital transformation or sustainability practices.
• Stakeholder Engagement: Serve as a liaison between departments, external partners, and the board of directors. Foster strong relationships with vendors, clients, and industry peers to support business growth.
Qualifications and Skills:
• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field required; MBA or advanced degree preferred.
• Experience: Minimum of 10-15 years in progressively senior operational roles, with at least 5 years in executive leadership. Proven track record in managing large-scale operations in [industry-specific, e.g., tech, manufacturing, or nonprofit] environments.
• Core Skills:
• Exceptional leadership and interpersonal skills, with the ability to inspire and motivate diverse teams.
• Strong analytical and problem-solving abilities, proficient in data analysis tools and methodologies.
• Expertise in operational software (e.g., ERP systems, CRM platforms) and emerging technologies like AI and automation.
• Excellent communication skills, both verbal and written, for presenting complex information to stakeholders.
• Financial acumen, including budgeting, forecasting, and P&L management.
• Personal Attributes: Results-oriented with a hands-on approach; resilient under pressure; committed to diversity, equity, and inclusion; and adaptable to fast-paced, evolving business landscapes.
What We Offer:
• Competitive salary
• Comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.
• A collaborative, innovative work environment with opportunities for impact and growth.