Account Manager – Medical Device Manufacturing

Description

PMC SMART Solutions is hiring an Account Manager to drive profitability, retention, and long-term sustainability across assigned customer relationships by serving as the primary commercial liaison for awarded and sustaining business.

Why PMC SMART Solutions?

As a globally recognized, award-winning contract manufacturer, PMC delivers precision-engineered medical devices and automotive components for industry leaders like Medtronic, Stryker, Baxter, Cook Medical, ZimmerBiomet, Olympus, Bosch, and Continental.

Our expertise spans design for manufacturability, injection molding, assembly, packaging, and sterilization management, all backed by ISO 13485 certification, FDA registration, and Class 8 clean rooms. As a certified Women-Owned Business Enterprise, we help our customers meet supplier diversity goals while delivering exceptional quality and innovation.

What You’ll Do:

As Account Manager, you’ll own the commercial execution for assigned accounts, balancing customer expectations with business objectives through strong account leadership, accurate quoting and estimating, proactive issue resolution, and reliable forecasting and reporting.

Key Focus Areas

Account Retention & Organic Growth 

· Develop and execute strategic account plans to protect business, preserve margins, and drive organic growth.

· Plan and drive organic expansion within key accounts and work with sales leadership to facilitate introductions and strengthen customer relationships. 

· Build strong multi-level customer relationships and identify key decision-makers.

· Lead account reviews, customer visits, and satisfaction check-ins.

Quoting, Estimating, & Pricing 

· Own commercial activities across assigned accounts, including RFQs, pricing adjustments, and contract negotiations.

· Prepare accurate quotes, proposals, and cost estimates for launching programs and sustaining production changes.

· Collaborate with Engineering, Production, Purchasing, Finance, and Operations to validate feasibility, lead times, and margins.

Customer Support & Issue Resolution

· Act as the internal advocate for customer experience across all departments.

· Coordinate issue resolution (quality, delivery, billing, and commercial concerns) with internal teams.

· Attend project launch meetings and ensure alignment on quoted scope and re-quote needs.

Forecasting & Reporting 

· Collect updated product forecasts on a recurring basis; validate accuracy against historical demand and production schedules and document assumptions/variances.

· Evaluate forecasts in the context of market dynamics, capacity constraints, and expected cost/price fluctuations to inform planning.

· Support annual sales planning by gathering 12–36 month forecasts, analyzing trends, and estimating unit price changes; track KPIs such as on-time delivery, customer satisfaction, and account growth.

Requirements

  What You Bring

· 5 years of account management or sales experience in manufacturing.

· Bachelor’s degree required (Engineering/Technical, Marketing, or Business preferred).

· Experience with medical manufacturing products and/or components, assemblies, resin or tooling (experience selling plastic injection molding a plus). 

· Strong experience with RFQs, quoting/estimating, pricing, and internal commercial coordination.

· Proven ability to manage multiple customer relationships and priorities simultaneously. 

· Highly organized, detail-oriented, and self-motivated; proactive and customer-focused. 

· Proficiency in Microsoft Office (Word, Excel, PowerPoint).

· Willingness to travel 20-30% for customer meetings and site visits.