What are the responsibilities and job description for the Guest Service Agent | Hotel Du Pont | Wilmington, DE position at PM New Logo?
What You’ll Do
Welcome guests warmly upon arrival and provide a smooth check-in and check-out experience
Assist guests with inquiries, directions, and hotel information
Coordinate with housekeeping, concierge, and other departments to meet guest needs promptly
Process payments, verify reservations, and maintain accurate records in the property management system
Handle guest concerns or complaints with empathy and a commitment to resolution
Promote hotel amenities, dining outlets, and special services to enhance the guest experience
Who You Are
Friendly, approachable, and passionate about delivering exceptional guest service
Detail-oriented, organized, and comfortable handling multiple priorities at once
Skilled in clear communication and able to maintain composure in busy or challenging situations
Previous front desk or hotel experience preferred; knowledge of Opera or similar PMS is a plus
Flexible with scheduling, including evenings, weekends, and holidays
Why You’re Here
You believe that hospitality begins with a genuine smile and that every guest interaction is an opportunity to create something memorable. You thrive in a role that combines problem-solving, personal connection, and the satisfaction of exceeding expectations. At HOTEL DU PONT, you’ll be part of a tradition that values both excellence and warmth.
Greet with grace. Serve with pride. Be part of something legendary.
