What are the responsibilities and job description for the PM Server (3pm-11pm) | Houlihan's Restaurant | Herndon, VA position at PM Hotel Group?
We believe flawless service is the centerpiece of hospitality. If you are friendly, a foodie, and passionate about creating memorable experiences, you are the one we're looking for! Houlihan's - Perfect for cravings and occasions of all types, we’re serving up interesting fare, longtime faves, fresh & trendy dishes and a seriously great cocktail game. We believe that every occasion deserves a celebration — even if you’re celebrating “just because.”
Are you ready to bring your energy and enthusiasm to our restaurant? Apply today and start making a difference in every guest’s experience!
What You’ll Do:
Flawless service is the centerpiece of hospitality—and hospitality is something we take pretty darned seriously. Our Servers are responsible for assisting guests with food and beverage choices, attending to their needs and making sure every dining experience is nothing short of spectacular. Your personality combined with your knowledge of the menu is the can’t-miss combo that keeps people coming back. We will be looking to you to make every dining experience flawless.
Here are a few things you can expect to do during a typical shift:
- Check station before, during and after shift for proper set-up and cleanliness.
- Greet guests in a friendly and courteous manner and explain any special and/or restaurant promotions for guest awareness.
- Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
- Input the order into the point-of-sale computer to inform the kitchen of the particulars in the order being placed.
- When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
- Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
- Replenish beverages as necessary and check with guests for overall satisfaction.
- Market and serve upon request any dessert items or specialty coffees.
- Operate the point-of-sale procedures to pre-check order and close out the check.
- Comply with all PMHS cash handling and house bank contract policies and procedures.
- Present the check to guests promptly.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Where You’ve Been:
We’re looking for someone with a High School diploma (or equivalent) and previous serving experience, preferably in an upscale dining environment. The ability to think on your feet and work calmly under pressure is essential. You must be able to contribute to a collaborative and diverse team dynamic and have a passion for customer service. Food Handler’s and Liquor Permits are also required.
When You’re Here:
This probably goes without saying but you’ll be on your feet a lot. There will be occasions when you may be carrying/lifting up to 50 pounds, walking, bending/twisting and climbing stairs. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
