What are the responsibilities and job description for the Collections Supervisor position at PM AM Corporation | PM AM IT Services?
Position – Collections Supervisor
Job type - Fulltime
Location – North Dallas, TX (75240) Onsite
Benefits Offered - Vision, Medical, Life, Dental and Retirement plan (SEP-IRA)
About the Company:
PMAM Corporation stands at the forefront of technological innovation, offering tailored solutions that bridge the gap between complex challenges and effective strategies. Our company's mission is to empower businesses, organizations, and industries with cutting-edge technologies and transformative insights that drive growth, efficiency, and sustainability.
At PMAM Corporation we service over 126 cities nationwide. Our call center handles over 40,000 calls monthly. We handle city alarm ordinances for permits and renewals. While also handling the city’s false alarms.
Job Description:
We are seeking a dedicated and experienced Collections Supervisor to lead our collections team in Dallas, Texas. The ideal candidate should possess strong leadership skills, extensive knowledge of MS Office applications, and a proven track record in the banking or financial services sector. The Collections Supervisor will be responsible for overseeing a team of collection agents, optimizing collection processes, and ensuring timely recovery of outstanding debts while maintaining high levels of customer satisfaction.
Roles & Responsibilities
Supervise and lead a team of collection agents, providing guidance, training, and performance feedback.
Set clear performance targets and motivate the team to achieve collection goals.
Develop and implement effective collections strategies to minimize delinquency rates and maximize recovery.
Analyze delinquent accounts and create action plans to address different types of debtors.
Continuously review and refine collection processes to ensure efficiency and adherence to industry best practices.
Identify areas for improvement in workflow, tools, and technologies to enhance overall performance.
Generate regular reports on collection performance, highlighting key metrics, trends, and areas of concern.
Utilize data-driven insights to make informed decisions and recommend strategies for improving collections outcomes.
Maintain a customer-focused approach during collections interactions, ensuring professionalism and empathy.
Handle escalated customer issues and inquiries, resolving problems in a satisfactory manner.
Collaborate with cross-functional teams, such as credit, legal, and customer service, to address complex cases and streamline processes.
Ensure compliance with all relevant regulations and industry standards in collections practices.
Stay updated on changes in regulations and make necessary adjustments to collection procedures.
Education
Undergraduate Degree in Business Management or any other field required.
Experience
Knowledge of consumer collection procedures, repossession laws, skip-tracing, and recovery regulations.
Proven experience (7 years) in collections within the banking or financial services industry, with at least (4 years) in a supervisory role.
Strong proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Analytical mindset with the ability to interpret data and generate actionable insights.
Excellent understanding of collections strategies, debt recovery processes, and negotiation techniques.
Familiarity with relevant software and tools used in collections management.
Exceptional leadership skills, with the ability to motivate and guide a team toward achieving targets.
Effective communication and interpersonal skills, both written and verbal.
Professional certification in collections or related field is a plus.
If you are a results-driven individual with a proven background in collections and a passion for leadership, we encourage you to apply. Join our dynamic team and contribute to our mission of achieving optimal collections performance within the IT industry.