Credit & Collections Supervisor

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.

If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.

Job Description

Job Title: Credits & Collections Supervisor
Reports To: Accounts Receivable Manager
FLSA Status: Exempt
Location: Shared Services Office, Irving, TX (Hybrid)

Summary

The Credits & Collections Supervisor plays a critical role in safeguarding cash flow for a leading HVAC and construction company with multi-state operations. This role provides the opportunity to lead a high-performing team, oversee the credit and collections strategy, and ensure compliance with rigorous standards while driving operational excellence. The right candidate will thrive in a dynamic, acquisition-driven environment where the business operates with the discipline and governance of a publicly traded company.

Key Responsibilities

Leadership & People Development

• Lead, coach, and develop a team of collections specialists and senior specialists, ensuring performance against KPIs and SLAs.
• Serve as company signatory for unconditional lien documents and maintain current lien law and credit protocols.
• Build trusted partnerships with business unit controllers, sales leaders, and operational teams across multiple states.
• Demonstrate flexibility to backfill direct reporting roles as needed to maintain business continuity.

Operational Excellence

• Oversee daily collections operations and manage escalations with professionalism and urgency.
• Monitor aging reports, evaluate collection trends, and deliver actionable reporting to senior leadership.
• Approve credits, refunds, and third-party collection (TPC) referrals within established thresholds.
• Manage bad debt reserves and write-off approvals in alignment with accounting policy.
• Direct lien-related processes, including preliminary notices, waivers, filings, and releases, ensuring accuracy and timeliness.

Analytics & Process Improvement

• Use data and trend analysis to improve collection strategies and minimize risk.
• Drive automation initiatives and serve as subject matter expert (SME) for system upgrades and user acceptance testing (UAT).
• Lead integration of acquisitions and ERP migrations, ensuring seamless transitions.

Compliance & Risk Management

• Enforce SOPs, internal controls, and compliance requirements.
• Manage bad debt reserves, write-offs, and monthly AR close processes.
• Lead AR reviews and credit risk assessments with senior stakeholders.

Competencies

• Elevated professionalism with empathy, integrity, and positive intent.
• Strong communication and executive presence with the ability to influence across all levels.
• Analytical and data-driven mindset with proven ability to drive performance.
• Resilient leader comfortable navigating acquisitions, ERP migrations, and rapid growth.
• Inclusive, collaborative, and adaptable leadership style.

Education & Experience

• Associate degree required; Bachelor’s preferred.
• Bilingual capability strongly preferred
• 7 years of progressive experience in collections, including 5 years in a supervisory capacity.
• HVAC, construction, or related industry experience strongly preferred.
• ERP experience (Microsoft Dynamics 365 F&O strongly preferred).
• Advanced Microsoft Excel (Pivot Tables, Macros, data analytics).
• Experience with ticketing/case management systems and automation tools.

What We Offer

• Career opportunity with a growing, multi-state industry leader.
• Hybrid work flexibility in Irving, TX.
• Competitive compensation and benefits package.
• Professional development and advancement opportunities within a rapidly expanding organization.

Work Environment & Physical Demands

• Primarily office-based with hybrid flexibility; occasional travel may be required.
• Moderate physical activity including standing, walking, and light lifting (15–20 lbs).

Meriton is an Equal Opportunity Employer

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.