What are the responsibilities and job description for the Patient Care Advocate/Front Desk Receptionist position at Plymouth Pediatric Associates?
Patient Care Advocate / Medical ReceptionistPlymouth Pediatric Associates – Plymouth, MA
Why You’ll Love Working Here: Plymouth Pediatric Associates is a vibrant, bustling pediatric practice built on a foundation of professionalism, respect, and integrity. As the region’s only Preferred Boston Children’s Hospital Primary Care practice, we combine high-quality clinical excellence with a supportive, team-oriented culture. If you thrive in a dynamic environment and love making a difference for families, you’ll fit right in.
The Role:
As a Patient Care Advocate / Medical Receptionist, you are the face of our practice. You will be responsible for ensuring our patients and their families have a seamless, professional experience from the moment they walk through our doors.
Key Responsibilities:
- Patient Welcome: Greet families warmly and manage the check-in/check-out process efficiently.
- Administrative Management: Register patients, verify insurance eligibility, and schedule future appointments utilizing a well recognized EHR.
- Patient Advocacy: Assist with all administrative aspects of the patient visit to ensure a smooth flow.
- Problem Solving: Navigate complex patient situations with maturity, empathy, and professionalism.
What We Are Looking For:
We are seeking a customer-focused, detail-oriented team player who can balance a fast-paced environment with a calm, welcoming demeanor.
Our Ideal Candidate Has:
- Strong Tech Skills: Computer savvy and quick to learn electronic health records (EHR) and scheduling systems.
- Emotional Intelligence: The maturity and professionalism required to handle sensitive or complex patient scenarios.
- A Collaboration Mindset: A true team-player attitude where no task is too small to help a colleague.
- Previous experience in medical reception or customer service is a major plus!
Perks & Benefits:
- Competitive compensation and comprehensive benefits package.
- A beautiful, state-of-the-art facility to work in.
- A supportive management team that values your growth and daily well-being.
Looking to hire a 24 hour/week position.
All applicants must be fully vaccinated for COVID-19.
This is NOT a remote job and requires the employee to report to our physical location.
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Flexible spending account
- Free flu shots
- Free parking
- Military leave
- On-the-job training
- Paid jury duty
- Paid orientation
- Paid sick time
- Paid training
- Parental leave
Application Question(s):
- Have you been vaccinated and boosted against COVID-19?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
- Computer Skills: 2 years (Required)
Work Location: In person
Salary : $18 - $24