What are the responsibilities and job description for the Front Desk Receptionist position at Michael J Pfeffer & Associates?
Benefits:
- 401(k)
- Employee discounts
- Health insurance
- Paid time off
- Opportunity for advancement
About the Role:
Dr. Michael J Pfeffer & Associates is looking for a friendly and organized Front Desk Receptionist to be the welcoming face of our optometry practice in Franklin, MA. If you thrive in a patient-focused environment and love keeping things running smoothly, this is the perfect opportunity for you!
Responsibilities:
- Greet and check in patients in a warm, professional manner
- Answer incoming phone calls, schedule appointments, and manage the appointment calendar
- Verify patient insurance information and process billing as needed
- Maintain accurate patient records and update information in the practice management system
- Coordinate patient flow and communicate wait times effectively
- Handle patient inquiries, co-pays, and end-of-day reconciliation
- Support optometry staff with administrative tasks to ensure smooth daily operations
Requirements:
- Prior experience in a medical, dental, or optometry front desk or receptionist role preferred
- Strong communication and interpersonal skills with a patient-first attitude
- Proficiency with scheduling software and basic computer applications
- Ability to multitask and stay organized in a fast-paced clinical environment
- Experience with insurance verification and medical billing is a plus
- High school diploma or equivalent required
- Reliable, punctual, and a true team player
About Us:
Dr. Michael J Pfeffer & Associates is a trusted optometry practice serving the Franklin, MA community with personalized, high-quality eye care. Our patients keep coming back because of the attentive, compassionate service they receive from our dedicated team. We pride ourselves on creating a supportive and welcoming workplace where every team member plays a vital role in patient satisfaction.
Salary : $17 - $20