What are the responsibilities and job description for the Customer Service/Scheduler position at Plymouth Glass & Mirror?
Busy glass company seeking a full-time Customer Service Representative. Duties include but not limited to: Answering telephone calls and emails, setting up customers for appointments and filing auto insurance claims, filing, daily deposit, accounts receivable. The individual MUST have experience with Microsoft Office, MUST be dependable, and willing to handle fast-paced environment. Must have experience with customer service prior. Able to multitask while handling customers face-to-face as well as via phone and email to schedule appointments and working directly with auto insurance claims for windshield replacements or various glass replacements in automobiles. Must have attention to detail and be able to learn the glass industry which is rapidly evolving. Able to choose correct parts pertaining to exact vehicle and ordering as well as creating purchase orders for the appropriate part based on market data provided.
Average Orientation Time: 6 months
Excellent benefit package with 401K and competitive wages, health, dental and vision insurance.
Vacation time
Hours: Monday-Friday 830am-5:00pm, Every 5th Saturday 8:00am-12:00pm
www.plymouthglass.com
Job Type: Full-time
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft Office: 3 years (Required)
- Customer service: 2 years (Required)
Work Location: In person
Salary : $18