Transportation Scheduler

This position works closely with our dispatch staff to receive, schedule and verify transportation needs for patients, outside agencies, and also to process facility requests for transportation.

 ESSENTIAL FUNCTIONS

 To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily. 

1. Answers incoming requests for transportation from patients, agencies, and facilities and schedules transportation.
2. Provides transportation price quotes as needed. 
3. Verifies accuracy of all information relative to transport and reimbursement and accurately enters information into computer aided dispatch (CAD).
4. Maintains current knowledge of reimbursement guidelines and procedures.
5. Ensures that all faxed, phoned and electronically received information is data entered (when necessary). 
6. Follows guidelines for obtaining all insurance information and prior authorizations necessary as determined by payer source and departmental guidelines.  
7. Works collaboratively with telecommunications division when coordinating transports.
8. Triages requests for transportation to determine proper level of care and equipment necessary to perform transport. 
9. Attends operational and department meetings as required or requested.

 OTHER DUTIES AND RESPONSIBILITIES  

1. Performs other duties as requested or required.
2. Use of Hospital systems to schedule calls.
3. Works collaboratively with the billing department for authorizations.

OTHER SKILLS AND ABILITIES  

1. Working knowledge of computers.
2. Good interpersonal and communication skills. 

SUPERVISIORY RESPONSIBILITIES

This job has no supervisory responsibilities 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE 

High school diploma or general education degree (GED) 

SPECIAL REQUIREMENTS (i.e., certificates, licenses, registrations) 

Dependable transportation, medical terminology knowledge (preferred) or medical related experience, Proficient in the use of computers and computer programs.  

AVAILABILITY

We are in search of a candidate that is available from 10am-6:30pm Monday-Friday. During training hours, the candidate must be flexible based upon the scheduler they would be training with. Times will range between 6:00am-6:00pm. The job would not require a full 12 hour shift, but availability during those times for training only* is a must. Candidate would not be required to work holidays or weekends.

PHYSICAL DEMANDS & WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand and walk.   The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.  

Inside:  Protection from weather conditions but not necessarily from temperature changes.  A job is considered “inside” if the worker spends approximately 75 percent or more of the time inside. 

The noise level in the work environment is usually moderate.

DRESS CODE

Office Attire.

 NOTE: REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB.