What are the responsibilities and job description for the Scheduler position at Plyler Enterprises, Inc.?
Plyler Enterprises, Inc. is seeking a highly organized, detail-oriented Scheduler to join our team. This position plays a key role in keeping our operations running smoothly by coordinating service and installation schedules for technicians, managing customer appointments, and ensuring that jobs are assigned efficiently and accurately. This position is Monday Through Friday - 7:00am to 4:30pm
Responsibilities include:
- Coordinate and schedule installations and service for garage door and entry door technicians
- Communicate with customers to confirm appointments, updates, and necessary information
- Work closely with the Sales team, Operations Manager and technicians to ensure accurate job details
- Monitor daily schedules and make real-time adjustments as needed
- Maintain accurate job records in the scheduling system
- Prioritize emergency requests and route technicians efficiently
- Provide outstanding customer service over the phone and via email
This position requires:
- Strong organizational and multitasking skills
- Excellent communication skills and a customer-focused attitude
- Ability to work in a fast-paced environment with frequent changes
- Prior scheduling, dispatching, or office coordination experience preferred
- Experience with construction, or service-based industries is a plus
- Proficient with computers and scheduling/CRM software
- Dependable, team-oriented, and able to problem-solve quickly