What are the responsibilities and job description for the Helpdesk Analyst position at Plus One, an Optum Company?
We are seeking a full-time Help Desk Analyst to join our corporate Information Technology team in New York City.
This full‑time position follows a hybrid schedule, with 2–3 days each week onsite at our New York City office.
Job Overview:
The Helpdesk Analyst will provide frontline technical support to end users across the organization. This role is critical in ensuring a high-quality user experience by resolving day-to-day IT issues, supporting core systems, and escalating more complex problems to the appropriate teams.
You will be the first point of contact for IT support, helping employees stay productive while contributing to overall system stability and service excellence.
What you will do:
Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. These services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.
Perks of working at Plus One, an Optum company*:
Health and financial:
Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.
Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
For residents of California, Colorado, Connecticut, New York City, and Washington only: The hourly pay rate for this position ranges from $25 - $30. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage requirements.
This full‑time position follows a hybrid schedule, with 2–3 days each week onsite at our New York City office.
Job Overview:
The Helpdesk Analyst will provide frontline technical support to end users across the organization. This role is critical in ensuring a high-quality user experience by resolving day-to-day IT issues, supporting core systems, and escalating more complex problems to the appropriate teams.
You will be the first point of contact for IT support, helping employees stay productive while contributing to overall system stability and service excellence.
What you will do:
- Provide first-level support for hardware, software, and access-related issues
- Respond to and resolve tickets through the IT service management system
- Troubleshoot issues related to:
- Windows devices and laptops
- Email and collaboration tools (e.g., Outlook, M365)
- VPN and remote access (e.g., AnyConnect, Citrix)
- Printers and peripheral devices
- Support user account management (Active Directory, password resets, access requests)
- Assist with onboarding and offboarding processes, including provisioning accounts and equipment
- Document incidents, resolutions, and knowledge base articles
- Escalate complex issues to Systems or Security teams as needed
- Maintain a high level of customer service and communication with end users
- Strong knowledge of security frameworks (NIST, PCI, or similar)
- 1–3 years of experience in IT support or helpdesk role
- Strong troubleshooting skills across Windows and common business applications
- Familiarity with:
- Active Directory
- Microsoft 365 / Outlook
- VPN and remote access tools
- Excellent communication and customer service skills
- Ability to manage multiple tickets and prioritize effectively
- Preferred but not required:
- Experience with ticketing systems (e.g., KACE, ServiceNow, or similar)
- Exposure to Citrix environments
- Basic understanding of networking concepts
- IT certifications (e.g., CompTIA A , Network )
Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. These services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.
Perks of working at Plus One, an Optum company*:
Health and financial:
- Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
- Dental and Vision coverage plans
- 401(k) Retirement & Savings Plan
- Life Insurance (team member, spouse and dependents)
- Short and Long Term Disability Plans
- Accident & Critical Illness Insurance
- Transportation and Parking Plans
- Paid parental leave
- Paid time off
- Wellness rewards program
- Free memberships to various fitness facilities and wellness subscriptions
- 24/7 health and wellness support through the Employee Assistance program
- Entertainment and consumer discounts
- Inclusion and Belonging Council
- Free professional development courses through internal learning management systems
- Discounted certifications through industry leading agencies
- Free CPR/AED certifications
- Free continuing education courses and credits
- Employee Referral Reward program
- Please note, some of the benefits listed above are only available to team members who work full time hours.
Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.
Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
For residents of California, Colorado, Connecticut, New York City, and Washington only: The hourly pay rate for this position ranges from $25 - $30. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage requirements.
Salary : $25 - $30