What are the responsibilities and job description for the Wellness Center Concierge position at Plus One, an Optum Company?
Job Overview:
We are currently seeking a friendly, reliable and professional Wellness Center Concierge to work at a high-profile company's wellness center located in Beaverton, OR.
The Wellness Center Concierge is the first point of contact for all guests and clients. This role combines front desk and receptionist duties with the personalized service of a host and wellness guide. The ideal candidate will provide a welcoming and knowledgeable experience for each guest, assisting them with check-in, guiding them through the recovery suite, and recommending the most appropriate wellness services and technology based on their needs.
What you will do:
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Answer phones, schedule appointments, and manage the daily calendar for services and staff.
- Host and escort guests through the recovery suite, explaining how to safely use wellness equipment including cryotherapy, red light therapy, cold plunge, sauna, and other modalities.
- Educate guests on wellness services and technology, offering thoughtful recommendations based on individual goals, preferences, and any contraindications.
- Ensure the recovery suite is clean, orderly, and stocked with necessary amenities such as towels, beverages, and recovery tools.
- Maintain guest records, including intake forms and service history, with strict attention to privacy and confidentiality.
- Collaborate with wellness professionals and providers to ensure seamless guest experience and continuity of care.
- Upsell memberships, packages, and wellness products when appropriate.
- Assist with opening and closing duties and light administrative support as needed.
What we are looking for:
- Previous experience in hospitality, spa, fitness, or wellness setting preferred.
- Excellent interpersonal and communication skills; professional demeanor and appearance.
- Comfort and confidence in guiding guests through equipment use (training provided).
- Passion for wellness and interest in recovery, health technology, and guest service.
Ability to multi-task in a fast-paced environment and work independently.
CPR/First Aid certification is required
About Us:
Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.
Perks of working at Plus One, an Optum company*:
Health and financial:
- Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
- Dental and Vision coverage plans
- 401(k) Retirement & Savings Plan
- Life Insurance (team member, spouse and dependents)
- Short and Long Term Disability Plans
- Accident & Critical Illness Insurance
- Transportation and Parking Plans
- Paid parental leave
Well-being:
- Paid time off
- Wellness rewards program
- Free memberships to various fitness facilities and wellness subscriptions
- 24/7 health and wellness support through the Employee Assistance program
- Entertainment and consumer discounts
- Dedication to ensuring a cohesive and inclusive culture led by an internal diversity, equity and inclusion council
Growth and development:
- Free professional development courses through internal learning management systems
- Discounted certifications through industry leading agencies
- Free CPR/AED certifications
- Free continuing education courses and credits
- Employee Referral Reward program
*Please note, some of the benefits listed above are only available to team members who work full time hours.
Equal opportunity statement
Diversity creates a healthier atmosphere. Plus One, an Optum Company is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.