Regional Operations Manager

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https://illinoisjoblink.illinois.gov/jobs/12998540 Description:

• Regional Operations Manager** - ***MI, NW OH, NE IN, as well as in and
  
  

around Chicago***

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• Company Overview:** Plunketts is a proud, family-owned pest control
  
  

company committed to delivering unparalleled service in the residential,

multi-housing, commercial, and industrial markets. Our emphasis on

high-quality pest control and exceptional client service has set us

apart in the industry. Were looking for a dedicated leader to extend our

culture and service excellence across an expansive 24-state region.

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• Position Overview:** The Regional Manager will be responsible for
  
  

driving growth and ensuring quality within their assigned territory.

This role requires a strategic thinker who excels at quality monitoring,

coaching, and fostering a team of technicians who are common sense

problem solvers and critical thinkers. As a key operational leader, you

will collaborate closely with leadership while representing our company

values on the ground.

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Essential Job Duties

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Regional Growth & Performance

• Lead business development initiatives and drive market expansion
  
  

across an assigned region.

• Set and monitor key performance indicators (KPIs) to ensure sustained
  
  

regional growth and profitability.

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Quality Monitoring & Compliance

• Oversee service quality across the region, ensuring strict adherence
  
  

to our high-quality standards and guidelines for pest control.

• Ensure compliance with all local, state, and industry regulations
  
  

within the region.

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Team Leadership & Development

• Mentor and develop service technicians, fostering a culture where
  
  

common sense problem solving and critical thinking are at the forefront.

• Facilitate regular training sessions and performance reviews to build
  
  

and maintain a skilled and motivated team.

• Identify and develop high-potential talent within the region to
  
  

support long-term leadership development and succession planning.

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Operational Strategy & Management

• Develop and implement regional strategies that align with the companys
  
  

overall vision and operational goals.

• Collaborate with leadership and work with support teams to execute
  
  

strategic initiatives, enhance client service, and optimize overall

operational efficiency.

• Perform regular reviews of key locations to assess overall service
  
  

effectiveness, evaluate technician performance data, and drive

appropriate action when standards are not being met.

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Client Relations & Brand Representation

• Act as the face of the company in your territory, building strong,
  
  

lasting relationships with residential, multi-housing, commercial, and

industrial clients.

• Act as an account manager, communicating directly with clients to
  
  

address concerns and ensure key accounts are serviced effectively to

help drive brand loyalty.

Requirements

To perform this job successfully, an individual must be able to perform

each duty satisfactorily. The requirements below are representative of

the knowledge, skill, and/or ability required.

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Minimum Requirements

5 years of leadership experience in pest control operations or a

similar service-based industry.

Proven record of driving growth and leading high-performance teams.

Excellent communication, interpersonal, and organizational skills.

Strong analytical capabilities w\

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Equal employment opportunity, including veterans and individuals with

disabilities.\

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