What are the responsibilities and job description for the Residential Plumbing Service Technician position at PlumbSmart Plumbing and Drains?
Plumbing Service & Sales Specialist: The Professional’s Path
Ready to move from "Just a Plumber" to a High-Earning Service Specialist?
At PlumbSmart, we don’t just "run calls"—we provide expert diagnostics and long-term solutions. We are seeking a Plumbing Service Specialist with 3 years of experience who is ready to dominate in a sales-centric, high-reward environment.
We have the leads and the high-volume work. We need the A-Players who can find the hidden opportunities, connect with homeowners, and provide customers with the best options on the market.
The Role: Master of Options
We don’t believe in "hard selling." We believe in Expert Education. * Find the "Why": You aren't there to just patch a leak; you are there to diagnose the system and solve the root cause.
- The Power of Choice: You will be responsible for creating and presenting comprehensive "Good/Better/Best" options. Whether it’s a simple repair or our industry-leading 10-Year Pipe & Heater Warranty, you give the customer the power to choose.
- ServiceTitan Mastery: We are a high-tech shop. You must be proficient in ServiceTitan to build estimates, present options visually, and manage your workflow with precision.
Are You a Good Fit? (Personality > Skill)
We have a saying at PlumbSmart: We can train a wrench, but we can’t train a personality. Technical skill is a requirement, but Connection is your superpower. We are looking for the "Natural-Born Producer" who:
- Has Never Met a Stranger: You walk into a home and, within two minutes, you’re talking like old friends. You build trust instinctively because you actually care about the person, not just the pipes.
- Is an "Expert Interrogator": You don’t just look at the leak; you ask the questions that uncover the homeowner's real concerns.
- Thrives on the "Yes": You get a genuine rush from solving a customer’s problem and seeing them choose the "Best" option because they trust your expertise.
- Produces on Day 1: We aren't looking for someone to "sit and watch." We need a specialist who can step into a truck, open ServiceTitan, and start providing world-class options and closing jobs immediately.
Why PlumbSmart?
- Uncapped Earning Potential: $60,000 – $150,000 per year ($50 per hour potential).
- Stable Security: We offer Guaranteed Bi-Weekly Pay so you never have to worry about the "ebbs and flows" of the season.
- White-Glove Support: We have a Dedicated Benefits Manager whose entire job is to ensure you and your family are getting the most out of your coverage. You have a personal advocate in the office for all things insurance and retirement.
- Your Voice Matters: We actively value and solicit positive feedback from our team to help us refine our processes and grow together.
The Benefits & Perks:
- Dedicated Benefits Manager: Full-time, in-house support for all your insurance and 401k needs.
- Full Command Center: Company vehicle (with fuel card), phone, tablet, and credit card.
- Total Coverage: Supplemental Health, Dental, Vision, and Life insurance for you and your family.
- Financial Future: Simple IRA with Company Match and a financial management advisory program.
- Security: Long and Short-term disability, plus critical illness and accident insurance.
- Time Off: Paid Time Off, Paid Holidays, and your Birthday is a paid day off.
- Relocation: Relocation or down payment assistance available for the right candidate.
Job Requirements:
- 3 Years of Residential Service Experience: You must know the code and the craft.
- ServiceTitan Proficiency: You know how to build "Pricebook" estimates and close jobs digitally.
- Diagnostic Intuition: Ability to look beyond the "symptom" to find the real plumbing challenge.
- Professional Presence: Clean-cut, organized, and self-motivated.
- The Basics: Valid driver’s license, background check, and drug screen required.
At PlumbSmart, your success is our commitment. We take great PRIDE in the quality of our work and we train YOU to be GREAT at your trade.
[Submit Your Application Today & Take Command of Your Career]
EEO Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, or any other characteristic protected by law.
Pay: $26.61 - $50.01 per hour
Benefits:
- 401(k) 3% Match
- Company truck
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Fuel card
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tools provided
- Vision insurance
Work Location: In person
Salary : $60,000 - $150,000