Service Manager – Residential Plumbing

Four Seasons Plumbing | Asheville, NC

Base Salary: $65,000–$72,000 Performance Bonus: Up to $18,000 annually Total Compensation Potential: $83,000–$90,000

About the Role

Four Seasons Plumbing is hiring a Service Manager to join our leadership team alongside our current Service Manager.

This is a leadership role focused on people, performance, and process. You will not run service calls. Your primary responsibility is to help technicians succeed by setting clear expectations, inspecting what you expect, and providing consistent coaching.

Previous plumbing experience is a plus, but not required. We are open to strong managers from other industries who have successfully led teams, held people accountable, and driven measurable results.

Our Core Values

• Respect – We treat clients and teammates with dignity

• Support – We help each other succeed

• Excellence – Celebrate wins, raise the bar together

These values guide how we lead, communicate, and serve our clients.

Role Purpose

The Service Manager is responsible for driving consistent technician performance by ensuring company systems are followed, expectations are clear, and coaching is delivered regularly.

You will be one of two Service Managers and will lead a team of 8–15 service technicians and apprentices. You are accountable for results through leadership, accountability, inspection, and coaching.

What You’ll Be Responsible For Team Performance & Results

• Leading technicians to achieve daily revenue and efficiency goals

• Monitoring conversion rate, average ticket, and customer satisfaction

• Reducing callbacks through strong systems and inspection

Accountability & Standards

• Owning technician scorecards and weekly results

• Addressing performance issues early and professionally

• Ensuring compliance with company policies and systems

Coaching & Development

• Weekly 1:1 meetings with direct reports

• Regular ride-alongs and job audits (with technical support as needed)

• Leading weekly training focused on customer experience and system execution

• Helping technicians grow in consistency, confidence, and professionalism

Customer Experience

Ensuring customers consistently feel that:

• We were on time and professional

• We respected their home

• We explained options clearly

• The work exceeded expectations

How You’ll Lead

You’ll lead through a structured approach:

• Clear expectations

• Regular inspection

• Ongoing coaching

Feedback is direct, respectful, and focused on improvement. Wins are recognized and shared.

The Work Environment

• Clear goals and scorecards

• High expectations with strong support

• Open communication

• Leadership development and training

• A team that values professionalism and teamwork

What We’re Looking For

This role is a strong fit for someone who:

• Has led teams in operations, service, manufacturing, logistics, hospitality, retail, or similar environments

• Is comfortable holding people accountable in a respectful, consistent way

• Learns systems quickly and follows them closely

• Communicates clearly and professionally

• Takes ownership and seeks continuous improvement

Plumbing experience or licensure is not required. We will provide training, systems, and technical support. Leadership ability, integrity, and follow-through matter most.

A valid driver’s license is required.

Compensation & Benefits

• Base salary of $65,000–$72,000

• Monthly performance bonus opportunity (up to $1,500)

• 100% employer-paid medical insurance (employee)

• Dental, vision, life, short- and long-term disability

• 401(k) with company match

• Paid time off and holidays

• Company-provided technology and tools

• Ongoing leadership and industry training

About the Hiring Process

We value thoughtful hiring. Final candidates should be prepared to discuss measurable results from prior leadership roles and participate in reference-based conversations.

Why Four Seasons Plumbing

We are building a company where:

• Leaders are supported and developed

• Expectations are clear

• Good work is recognized

• People are proud of what they build together

If you’re a strong people leader looking for a role where your impact is visible and your growth is supported, we’d love to hear from you.

Equal Opportunity Employer

Job Type: Full-time

Pay: $65,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)
• Plumbing License (Preferred)

Work Location: In person

Salary : $65,000 - $72,000