Inside Sales Manager

Are you a motivational leader with a passion for customer service and a talent for developing high-performing teams? Plumbers Supply Co, a stable, family-owned company with a strong local presence, is seeking an experienced and dedicated Inside Sales Manager to guide our team in Evansville. This is a fantastic opportunity to make a significant impact on our business by driving sales, coaching your team, and ensuring operational excellence.

At Plumbers Supply Co, our managers are the key to our success. We are deeply committed to fostering a collaborative environment where leaders are empowered to develop their teams and improve processes. In this role, you will be a central figure at our Evansville branch, overseeing daily customer service operations and ensuring a level of satisfaction that upholds our company's strong reputation.

• You excel at leading and coaching a team, fostering a collaborative environment, and driving results through positive engagement.

• You are passionate about delivering an exceptional customer experience and empowering your team to resolve issues and build lasting relationships.

• You thrive on the challenge of managing daily operations, identifying inefficiencies, and collaborating across departments to achieve branch goals.

As the Inside Sales Manager, you will be responsible for guiding your team to new heights and ensuring our operations run smoothly:

• Ensure the delivery of excellent customer service by monitoring team performance and providing hands-on support during peak times.

• Serve as the primary point of contact for resolving customer and vendor issues related to orders, complaints, and product opportunities.

• Assign tasks and coordinate schedules to ensure the timely delivery of products and technical information to our valued customers.

• Promote teamwork and cooperation not just within your team, but across all branch departments.

• Train, develop, and mentor team members on processing customer transactions, product knowledge, and our operational best practices.

• Participate in the hiring, onboarding, and performance evaluation process to build a strong, capable, and motivated sales team.

• Increase team productivity by implementing relevant training, managing budgets effectively, and eliminating inefficiencies.

• Collaborate daily with the Branch and Warehouse Managers to address operational challenges and continuously improve processes.

• Ensure all administrative, operational, and returns processes are executed efficiently and with a high degree of accuracy.

• High School diploma or equivalent required; an associate’s or bachelor’s degree is preferred.

• 3-5 years of customer service, inside sales, or related supervisory experience is required.

• Experience in a distribution, manufacturing, or construction supply environment is highly desirable.

• A professional demeanor with the proven ability to supervise, motivate, and develop employees.

• Strong ability to prioritize, multi-task, problem-solve, and work effectively in a team environment.

• Proficiency with Microsoft Office products and ERP systems.

• Excellent verbal and written communication skills.
   

We believe in taking care of our team. Plumbers Supply Co offers a competitive salary and a comprehensive benefits package designed for your well-being and future:

• Competitive Pay

• Excellent Health Coverage: Medical, dental, and vision insurance.

• Generous Time Off: 10 paid holidays plus vacation and sick time.

• Peace of Mind: Life and disability insurance.

• Focus on Wellbeing: A robust wellness program with exciting incentives.

• Secure Your Future: 401K with a company match.

• Financial Guidance: Support through our partnership with Cerity Partners.

Ready to take the next step in your leadership career? Apply now to join the Plumbers Supply Co family!