What are the responsibilities and job description for the Centralized Billing Manager position at Plum Dental Group?
Centralized Billing Manager – Plum Dental Group
Reports to: Director of Revenue Cycle Management
Works closely with: Offshore Billing Manager, Credentialing Team
Location: Wickford, RI
Compensation: Flat salary with annual bonus tied to individual and company goals
Role Overview
The Centralized Billing Manager oversees the onshore billing team for a 30 practice dental group. This role is responsible for managing patient accounts receivable and insurance AR exceptions that cannot be resolved by the offshore team. The ideal candidate has a deep understanding of the full dental RCM lifecycle, a strong operational mindset, and a patient-first approach to billing.
This role focuses on efficiency, accountability, and compassionate communication—ensuring revenue goals are met while maintaining a high standard of patient care.
Key Responsibilities
Team Leadership & Operations
- Manage, coach, and support the onshore billing team
- Oversee daily, weekly, and monthly billing workflows to ensure timeliness and accuracy
- Partner closely with the Offshore Billing Manager to ensure smooth handoffs and clear escalation paths
- Assist with hiring, onboarding, and training of new team members
- Foster a positive, patient-focused and collaborative team culture
Revenue Cycle Management
- Oversee patient AR and complex insurance AR exceptions
- Ensure timely follow-up on unpaid claims, denials, and underpayments
- Monitor claim lifecycle performance and identify opportunities to improve speed and accuracy
- Ensure compliance with payer guidelines and internal billing policies
- Collaborate with Credentialing to resolve payer enrollment or network-related issues
Process Improvement & Efficiency
- Identify inefficiencies in workflows and implement improvements
- Standardize processes across practices where appropriate
- Support automation and best practices to reduce rework and aging AR
- Serve as a subject matter expert for dental billing and insurance processes
Patient Experience
- Ensure patient billing inquiries are handled with empathy, clarity, and professionalism
- Support the team in resolving patient balances while maintaining trust and transparency
- Reinforce the organization's belief that patient care always comes first
Reporting & Accountability
- Create and deliver regular reporting to the Director of RCM
- Track KPIs such as AR aging, collections, denial rates, and team productivity
- Ensure team goals and deadlines are consistently met
Qualifications
Required
- 4 years of dental billing and/or insurance RCM experience
- 2 years of people management or team lead experience
- Strong understanding of the full dental claim lifecycle
- Experience handling both insurance and patient AR
- Excellent organizational, communication, and problem-solving skills
Preferred
- Experience in a multi-location dental group or centralized billing model
- Proven success in process improvement and operational efficiency
- Comfort working cross-functionally with offshore teams
What We Value
- Patient-first mindset
- Kind, respectful communication
- Accountability and ownership
- Continuous improvement
- Team collaboration