Assistant Manager

POSITION OVERVIEW

Assistant Managers work directly with team members and customers – this is the PLP Family. Support General Manager. Assistant Managers are aware of the current state of the store and make decisions that result in successful operations. Oversee team members making sure they follow all processes and procedures. Use our Learning Management System to learn our models and methodologies so you will grow as a manager. Greet each person with a warm smile, ask how their day is going and personalize the Love! It always an Awesome day at Peace Love and Pizza.

ASSISTANT MANAGER Minimal Requirements

• 35-hour average work week
• Shift level management for 6 months.
• Ability and availability to open and close the store.
• Good driving record. Pass MVR.
• Minimum age requirement 20 years old. Preferred minimum age 21 years old.
• Physical requirements. Must be able to perform all store functions and use all store equipment.
• Completed all Shift Manager level LMS activities.
• Simple Store Awareness. Demonstrates store awareness of customers in store (waiting area & dining room), customers on hold, delivery management (deliveries waiting & drivers eta back to store) and food status (production and expo).
• Exceptional customer service and friendly personality. Know and successfully use the Customer Problem Resolution Model.
• Cash management. Accurately count cash drawers. Troubleshoot over / short scenarios successfully. Make timely deposits.

ASSISTANT MANAGER DUTIES AND EXPECTATIONS

• Develop and Train people. Train new team members closely by personally demonstrating how to complete the training activity. Use mapping and tools available as an aid. Use a coaching management style to develop existing team members.
• Hiring. Happy, friendly and smart. Use interview questionnaires, any available assessment and application for all interviews.
• Manager Daily Checklist. Understand the value and use this tool correctly. Provide valuable feedback in notes.
• Compliance. Enforce all Peace Love and Pizza policy, including kitchen policy & general policy.
• Maintain ideal labor, cut when sales are down and call-in help when needed. 
• Inventory management, proper cups/scale usage, FIFO, waste log/tickets. Assist General Manager in inventory
• Attend monthly inventory meetings when ideal usage variance higher or lower than 2%.

• Internal Management meeting. Attend and contribute to meeting with General Manager weekly. Follow agenda. This is your communication point to improve store and celebrate successes. Get input from management team. 
• Store Management Meeting. Attend and contribute to quarterly meetings with ALL store managers. Follow internal meeting agenda. This meeting should replace internal meeting that same week. Conduct this meeting more often as needed determined by Area Manager.

• Know Production & Prep Mapping. Accurately make food and recipes. Demonstrate continual training and compliance of team members.

• Smart food ordering. Able to complete a food order following par levels in an efficient time frame (comparable to General Manager).
• Personalize the PLP Experience. We don’t just take orders…we care about our peeps. Give a warm welcome, listen to our customer’s needs and leave them smiling.
• Accurately input orders, using our computers and phones, in a timely manner.
• POS. Use advanced functions to service customers and employees, including credits, PLP points module, last orders (recall orders and print receipts), tax exempt, price groups, catering and more.
• Some marketing from time to time. Hand someone a menu and spread the word.
• Run store errands, including bank (change) and grocery store.

• Communication: Deferred tickets, customer issues, employee issues, food shortages. Participate in Internal Meetings. Lead meeting when GM on vacation. Know when to call GM for assistance.
• Learn overall store operations and systems. When GM is out for a week (vacation, etc.) run store efficiently and effectively.
• Weekly Beautification. Identify and complete new activities. Follow up on quality of work.
• Learning Management System (LMS). Continually learn advanced skills in key strategic areas. Once a learning module is completed, you are expected to know and use that skill effectively in your role.
• Fill the role of General Manager for short periods during vacation or emergency.