What are the responsibilities and job description for the Customer Support Representative position at Plovendra Ventures?
Customer Support Representative
Location: St. Louis, Missouri
Job Type: Full-Time
Join Our Team
We're looking for a friendly, motivated, and customer-focused Customer Support Representative to join our team in St. Louis, Missouri. If you enjoy helping people, solving problems, and working in a collaborative office environment, we'd love to hear from you.
Whether you have previous experience in customer service, retail, hospitality, or a call centre, or you're looking to begin a rewarding new career, comprehensive paid training is provided to help you succeed.
What You'll Do
As a Customer Support Representative, you'll be the first point of contact for customers, delivering professional and efficient support across multiple communication channels. Your goal will be to provide a positive customer experience while resolving enquiries effectively.
Your responsibilities will include:
- Responding to customer enquiries via phone, email, and live chat.
- Assisting customers with orders, account updates, returns, and refunds.
- Resolving customer concerns with professionalism, patience, and empathy.
- Maintaining accurate records of customer interactions and service requests.
- Providing clear and accurate information about products, services, and company policies.
- Escalating complex customer issues to the appropriate internal teams when required.
- Working towards individual and team performance goals while delivering excellent customer service.
What We're Looking For
- Previous experience in customer service, retail, hospitality, or a call centre is preferred but not essential.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and prioritise in a fast-paced environment.
- A positive attitude and a customer-first approach.
- Reliable, punctual, and able to work effectively as part of a team.
What We Offer
- Competitive salary.
- Comprehensive paid training.
- Ongoing learning and career development opportunities.
- Health, dental, and vision insurance (where applicable).
- Paid time off and company holidays.
- Opportunities for internal career progression.
- Supportive, collaborative team environment.
- Stable full-time schedule.
Apply Today
If you're ready to start or grow your career in customer support, we'd love to hear from you. Submit your application through Indeed to be considered.
Applicants selected to move forward in the hiring process will be contacted regarding the next stage.
Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Pay: $18.00 - $22.00 per hour
Work Location: In person
Salary : $18 - $22