Administrative Office Assistant

Description

Administrative Assistant

Reports To: Branch Manager or Department Manager

Work Hours: Full Time or Part Time

FLSA Status: Non-Exempt

Branch: Set branch location

Position Purpose:

Effectively handle administrative duties for branch or office. Promptly and professionally answer phone and greet incoming visitors/customers to determine their needs.

Essential Functions:

• Welcome customers as they enter the branch and direct them to the appropriate party
• Promptly and professionally answer branch phone calls and emails
• May schedule appointments and handle correspondence
• Ask questions and respond appropriately to determine the internal/external customers needs
• Provide exceptional customer service on a daily ongoing basis
• Encourage phone customers to utilize our website.
• Order, manage, and put away all manufacture literature for branch
• Effectively handle administrative duties including filing, invoices, billing, and scheduling
• Keep work area neat, clean and safe from hazards
• Possess people skills and the ability to use mathematical functions
• Additional duties as requested

Experience, Education & Skills:

• Administrative Assistant or Receptionist experience preferred
• Ability to communicate clearly and effectively; verbally and written
• High School diploma or GED required

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

Experience, Education & Skills:

• Office experience preferred,
• Intermediate level Excel required
• Ability to communicate clearly and effectively; verbally and written, multilingual preferred
• High School diploma or GED required

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.