What are the responsibilities and job description for the Account Manager (North America) position at Plexus?
Legal protects 90% of enterprise value. In most organisations, it’s still slow, expensive, and stretched impossibly thin — one lawyer for every 500 employees. Nine out of ten legal tasks go unsupported.
Plexus is the Legal Operating System for the modern enterprise. We help in-house legal teams automate and scale legal work across the business — faster, with less cost, and less risk.
We’re trusted by Coca-Cola, Nike, L’Oréal, PepsiCo, Woolworths, and Asahi. Our clients report 65% productivity gains.
We’re not a law firm. We’re not a traditional software company. We’re building something new — and we’re not done yet.
About
We care less about your CV and more about how you work. The people who thrive at Plexus share three things:
You get the job done — fast. You deliver outcomes, not activity. You don't wait for perfect information or perfect conditions. You figure it out, you ship it, you move on. If you say you'll do something, it's done.
You're always getting better. You actively seek feedback and act on it. You pick up new tools and ways of working without waiting for a training course. You treat AI and technology as something to master, not avoid. Six months in, you should be noticeably better at your job than the day you started.
You own the outcome. You don't wait for someone to remove blockers — you remove them yourself. You think about what the business needs, not just what your role description says. If something needs doing and you can do it, you do it.
The Role
Plexus has a growing portfolio of US and European enterprise accounts that need a commercially sharp operator to own them end-to-end.
This is not a service role. It is a revenue role — deepening relationships, driving expansion into new modules, and securing renewals across complex, multi-stakeholder accounts.
This is a remote position. The person who thrives here is self-directed, commercially hungry, and finds a way without waiting to be unblocked.
What You’ll Do
Non-negotiables
Plexus is the Legal Operating System for the modern enterprise. We help in-house legal teams automate and scale legal work across the business — faster, with less cost, and less risk.
We’re trusted by Coca-Cola, Nike, L’Oréal, PepsiCo, Woolworths, and Asahi. Our clients report 65% productivity gains.
We’re not a law firm. We’re not a traditional software company. We’re building something new — and we’re not done yet.
About
We care less about your CV and more about how you work. The people who thrive at Plexus share three things:
You get the job done — fast. You deliver outcomes, not activity. You don't wait for perfect information or perfect conditions. You figure it out, you ship it, you move on. If you say you'll do something, it's done.
You're always getting better. You actively seek feedback and act on it. You pick up new tools and ways of working without waiting for a training course. You treat AI and technology as something to master, not avoid. Six months in, you should be noticeably better at your job than the day you started.
You own the outcome. You don't wait for someone to remove blockers — you remove them yourself. You think about what the business needs, not just what your role description says. If something needs doing and you can do it, you do it.
The Role
Plexus has a growing portfolio of US and European enterprise accounts that need a commercially sharp operator to own them end-to-end.
This is not a service role. It is a revenue role — deepening relationships, driving expansion into new modules, and securing renewals across complex, multi-stakeholder accounts.
This is a remote position. The person who thrives here is self-directed, commercially hungry, and finds a way without waiting to be unblocked.
What You’ll Do
- Own renewal and expansion performance across a defined portfolio of US and European accounts
- Drive module expansion using a structured discovery-to-demo process
- Build multi-threaded relationships in every key account — economic buyer, day-to-day contact, and executive sponsor
- Identify and action at-risk accounts early
- Lead commercial reviews that connect platform value to customer outcomes
- Deliver competitive and market intelligence back to the Commercial team
Non-negotiables
- Proven commercial track record — you’ve owned renewals, run expansion motions, and navigated negotiations
- Commercially accountable — you take genuine ownership of your portfolio’s performance
- Executive presence — comfortable at GC and C-suite level, invited into strategic conversations
- Self-directed — comfortable operating remotely and autonomously
- SaaS or professional services background in Account Management or a commercial role
- Structured sales methodology training — Challenger, MEDDIC, or equivalent
- Experience with senior legal, procurement, or digital stakeholders in complex enterprise accounts
- Genuinely curious about AI and already using it to create leverage — whether self-initiated or employer-supported
- A portfolio of genuinely complex enterprise accounts — not transactional renewals
- Module expansion is the core challenge — real consultative selling, not order-taking
- AI tooling and automation so you spend time on revenue, not administration
- A commercial leadership path for the person who performs — the timeline isn’t rigid, but the intent is real
- A culture that rewards ownership and straight communication