AMBASSADOR DEALER - TABLE GAMES

Description

POSITION SUMMARY: Ambassador Dealers are dedicated to providing outstanding service in order to create lasting and favorable memories. This position executes the company’s core service standards, brand attributes, and initiatives. Job functions include providing prompt, accurate, and courteous service while dealing with multiple games and providing all other supporting services. All duties are to be performed in accordance with department and property policies, practices, and procedures.

Top 5 Specific Job Functions:

• Provide excellent service consistent with the property’s core service standards and brand attributes
• Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes, and adhering to guest requests
• Handle transactions for “buy-ins”, payoffs, and markers
• Deal multiple games
• Take losing bets and pay winning bets following the rules and procedures

Other Specific Job Functions:

• Maintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience and ensures efficient operations
• Provide a welcoming atmosphere by interacting, engaging, entertaining, and inspiring guest service and create positive, memorable, and efficient guest interactions
• Proactively greets guests within the gaming environment, identifying needs and fulfilling them appropriately
• Directing guests as appropriate to minimize wait times.
• Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols
• Enthusiastically promotes the features and benefits of Royal Rewards, venues, and outlets
• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information, and proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary
• Exceeds standards for personal appearance and grooming at all times
• Verify fills and credits to the game
• Maintain general property knowledge
• Perform all duties while providing maximum game protection
• Notify supervisor/manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner.
• Standing for long periods of time may be required

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required:

• Must be 21 years of age or older
• At 6 months of experience, and/or have completed Dealer School
• Adheres to appropriate gaming regulations, policies, and procedures
• Deal multiple games
• A highly motivated and energetic personality
• Has the ability to take initiative and exhibit flexibility
• Excellent customer service skills
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• Able to effectively communicate in English, in both written and oral forms
• Must have or be able to obtain a Gaming Registration
• Ability to pass an audition and interview
• Professional appearance and demeanor
• Willingness to learn how to deal with additional games

Preferred:

• At least 1 year of experience as a Dealer
• High School diploma and equivalent
• Previous experience working in a similar gaming setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• Gaming Registration

WORK SCHEDULE/HOURS:

• Varies

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

The Plaza Hotel & Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza Hotel & Casino will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.