ATTENDANT - POOL

Description

POSITION SUMMARY: It is the primary responsibility of the Pool Attendant to ensure the overall satisfaction and safety of all Plaza pool guests. The Pool attendant must be able to provide outstanding service to guests and be able to respond quickly and efficiently in any given situation. All duties are to be performed in accordance with departmental and property policy, practices, and procedures.

Top 5 Specific Job Functions:

• Provide guest safety by watching over the water and deck area, responding to emergencies as needed, and quickly securing the deck in inclement weather situations
• Provide excellent customer service by answering guests' inquiries, being knowledgeable of all Plaza events and amenities, all while maintaining a professional and courteous demeanor
• Maintain cleanliness and organization of pool deck and retail space, including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, providing clean towels, restocking water station, and restocking retail space
• Utilize selling skills to sell Cabanas and day beds while keeping organized and detailed notes in the reservations log in accordance with the outlined pricing structure
• Following Cash handling procedures (including counting the cash, charges, comps, and completing settlement paperwork as required by the property)

Other Specific Job Functions:

• Presents a professional appearance and attitude at all times, and maintains a high standard of customer service
• Maintain attentiveness to the environment in the pool facility to ensure guest enjoyment and safety
• Participate in pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area
• Respond to and resolve guest promptly and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
• Be knowledgeable of the Department and Hotel goals
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Be knowledgeable of Hotel information to answer guest inquiries
• Display proper cash handling procedures, including accepting payment and counting proper change for all items
• Maintain the cleanliness of the pool deck and retail space throughout the entire day
• Perform all other job-related duties as requested. 

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

REQUIRED:

• At least 6 months of cash handling experience
• Basic math and currency counting knowledge
• Ability to work and multitask in a fast-paced environment
• High School diploma or equivalent
• Excellent customer service skills
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• Able to effectively communicate in English, in both written and oral forms
• Must be able to work in cases of extreme temperatures
• Must be able to lift and pull up to 50-75 pounds

Preferred:

• Current certification as a Lifeguard by a recognized source of training
• Previous experience working in a similar resort setting
• High School diploma or equivalent

WORK SCHEDULE/HOURS:

• Varies

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.