What are the responsibilities and job description for the Account Executive, Sales and Service (Fairfield University) position at Playy Sports?
ACCOUNT EXECUTIVE, SALES & SERVICE (FAIRFIELD UNIVERSITY)
Fairfield, Connecticut
On Site
THE RUNDOWN
Playfly Sports is looking for an Account Executive, Ticket Sales and Service to join our team at Fairfield!
Account Executives act as the primary liaison between our current client base and Collegiate Athletics Department, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics. These calls will be supplemented with email marketing, face-to-face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events. Day-to-day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership. Consultants will receive the tools, programs, and systems necessary to "BE GREAT."
WHAT YOU'LL ACCOMPLISH
Sell ticketed sports including, but not limited to Men and Women's Basketball, Lacrosse, and a full menu of products.
Perform stadium tours, on-site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports. Inventory available for sale across this location includes, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets and stand-alone donations.
Meet or exceed sales goals while providing superior customer service
Grow sales portfolio continuously by attracting additional business leads
Assist in managing and retain a large account base of season ticket members and group sales clients
Service all existing season ticket members
Facilitate season ticket member upgrades and additional seat requests
Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base
Maintain records of all prospects and customers within the ticketing database
Make a minimum of 30 connections (conversations) with fans daily
Contact local businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans
The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals
Work home games and season ticket member events, performing various ticket sales and service duties throughout the game
Provide exceptional customer service to fans
Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers
Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages
Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue
Other job-related duties as assigned
WHAT YOU'LL BRING
Bachelor's degree is preferred but not required
Experience with ticketing software and CRM program a preferred
Experience with Paciolan software a plus but not required
Experience in ticket sales is preferred but not required
Previous customer service or retail sales experience; display a genuine desire to help people.
Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
Excellent communication, presentation and listening skills
Ability to work well with others and comfortable taking initiative
Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported
Ability to work nights and weekends when needed
TRAVEL, LIFTING, PHYSICAL REQUIREMENTS
Availability to work outside typical office hours including nights and weekends as needed
The work is sedentary in nature
Walking, standing, bending and carrying of light office items is required
The work is typically performed in an adequately lighted and climate-controlled office environment
May require occasional travel
COMPENSATION