What are the responsibilities and job description for the Data Entry and Customer Service Specialist position at Playoffs Sports Bar & Grill?
Job Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include managing customer inquiries, processing orders, and maintaining accurate records in our databases. The ideal candidate will possess strong organizational skills and a commitment to delivering high-quality service.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Process customer orders accurately through our ERP systems and databases.
- Perform data entry tasks, ensuring all information is recorded correctly and efficiently.
- Maintain organized filing systems for customer records and documentation.
- Assist with data collection and reporting using Microsoft Excel, including pivot tables as needed.
- Provide administrative support to the team by managing schedules, appointments, and clerical tasks.
- Utilize basic math skills to assist customers with billing inquiries and order calculations.
- Collaborate with other departments to resolve customer issues and enhance service delivery.
Qualifications
- Proven experience in a customer service role or similar position with office experience preferred.
- Proficient computer skills including familiarity with ERP systems and databases.
- Strong typing skills with attention to detail for accurate data entry and transcription tasks.
- Excellent organizational skills to manage multiple tasks effectively.
- Experience with Microsoft Excel, including the ability to create pivot tables for data analysis.
- Basic math skills necessary for order entry and billing inquiries.
- Strong clerical experience that includes filing, data collection, and administrative duties.
- A positive attitude with a commitment to providing outstanding customer service. If you are passionate about helping others and have the skills necessary to excel in this role, we encourage you to apply!
Job Types: Full-time, Part-time
Pay: $17.00 - $21.00 per hour
Expected hours: 35 per week
Work Location: In person
Salary : $17 - $21