What are the responsibilities and job description for the IT Support Technician II position at Playcraft Systems LLC?
Essential Duties and Responsibilities:
- Serve as the primary onsite IT support resource for the Grants Pass location, managing day-to-day technical operations.
- Provide front-line technical support by diagnosing and resolving issues related to hardware, software, networking, and system access.
- Install, configure, maintain, and troubleshoot desktop, laptop, and peripheral equipment.
- Support and maintain local network connectivity, including troubleshooting LAN issues and coordinating with corporate IT on advanced network or infrastructure concerns.
- Administer user accounts, permissions, and access within network systems and ERP platforms.
- Support ERP system users, including user setup, access management, and coordination with vendors or corporate IT for issue resolution.
- Train and support end users on hardware, software applications, and system functionality.
- Promote and support adherence to IT security policies, procedures, and best practices.
- Monitor system performance and assist in identifying and resolving performance or capacity issues.
- Install, test, and support software updates, patches, and upgrades.
- Maintain accurate inventory of IT equipment and assets.
- Communicate effectively with internal departments to identify, document, and resolve technical issues.
- Collaborate with corporate IT partners on escalated issues, system improvements, and ongoing IT initiatives.
- Assist in the development and communication of IT standards, procedures, and best practices.
- Document technical issues, resolutions, and system changes as required.
- Ensure timely response and resolution of support requests to maintain business continuity.
- Work independently to prioritize and manage multiple support requests with minimal onsite supervision.
Competencies:
- Analytical Decision-Making
- Communication
- Planning & Organizing
- Professionalism & Integrity
- Teamwork & Relationship-Building
- Results Orientation
Computer Skills:
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, and Access)
- Experience supporting Windows operating systems
- Basic knowledge of networking concepts (e.g., TCP/IP, LAN/WAN, connectivity troubleshooting)
- Experience with ERP systems (user support and access management preferred)
- Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, or similar)
Other Requirements:
- Troubleshooting skills.
- Oral and written communication skills.
- Ability to identify and seek needed information/research skills.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Work Environment and Physical Requirements:
- Ability to lift up to 50 lbs.
- Prolonged sitting and computer use
- Occasional after-hours or on-call support
PlayCore and its family of brands considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.