What are the responsibilities and job description for the Consultant Sales, Service, and Operations (Santa Clara University) position at Playfly Sports?
Santa Clara, CA
On-site
THE RUNDOWN
Playfly Sports is looking for a Consultant, Sales, Service, and Operations to join our team in Santa Clara University. The Sales, Service and Operations Consultant’s revenue will be generated primarily from outbound phone calls. These calls will be supplemented with email marketing, face-to-face presentations and in-arena/stadium tours. In addition to the primary focus being revenue generation, this position also has several ticket operations responsibilities related to the processing, fulfillment, and distribution of tickets. Day-to-day leadership and mentoring of this position will be provided by the Aspire Leadership. Sales, Service and Operations Consultant will receive the tools, programs, and systems necessary to "BE GREAT."
WHAT YOU’LL ACCOMPLISH
Sales & Service:
- Perform outbound calls and service inbound calls for the Athletics Department for nine (9) ticketed Men's & Women's sports
- Generate revenue through renewals, cross-selling, upgrades, add-ons, group tickets and experiences, partial/mini-plan packages, single game tickets, and stand-alone donations
- Prospect and maintain relationships with current and past customers, cold leads, local businesses, and individuals via phone, email, text, in-person appointments, and networking events
- Make a minimum of 60 outbound calls daily, while meeting or exceeding established sales activity and revenue goals
- Set and execute out-of-office and arena tour appointments to grow relationships and revenue within the current fan base
- Maintain accurate and up-to-date records of all prospects and customers within the ticketing database
- Service general fan questions and convert inquiries into ticket packages
- Provide exceptional customer service to all fans, donors, sponsors, and prospective buyer
Ticket Operations:
- Game-Day/Event Operations: Oversee box office windows, manage will-call and credential lists, and act as Manager on Duty to handle guest relocations and escalated customer service issues.
- Manage home and visiting team pass list, and admission gates.
- Troubleshoot digital ticketing issues and guest relocations
- Execute ticket order processing, ticket printing fulfillment, distribution and reporting
- Serve as point of contact for student-workers as directed by the Director of Ticket sale & Operations
- Other job-related duties as assigned
WHAT YOU’LL BRING
- 1 year of proven sales experience required; ticket sales preferred
- Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
- Bachelor’s Degree is preferred but not required
- Desire to start and grow a career in the sports ticket sales industry or collegiate athletics
- Previous customer service or retail sales experience; display a genuine desire to help people
- Excellent communication, presentation and listening skills
- Must be able to communicate equally well with executives, staff, and fans at all levels
- Ability to work well with others and comfortable taking initiative
- Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported
- Professional approach that results in a level of trust and respect with internal stakeholders
- Detail oriented
- Proven relationship building and interpersonal skills
- Possess high degree of discretion, integrity, professionalism, and accountability
TRAVEL, LIFTING, PHYSICAL REQUIREMENTS
- Available to work athletic events including home games and special events in evenings and on weekends as needed
WHAT WE DO
Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com
WHAT WE STAND FOR
At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.
EEOC & DIVERSITY STATEMENT
Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
ACCOMMODATIONS
Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.
We are unable to sponsor or take over sponsorship of an employment visa for this role at this time
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Benefits:
Maternity & Paternity Leave, Health Insurance, 401K Plan