What are the responsibilities and job description for the Operations Manager position at PLAY Playground?
Location: Nashville, TN
Type: Full-time
Company Overview:
Play Playground is the most playful bar with locations in Nashville and Las Vegas. We have over 15,000 square feet of drinks and interactive fun that makes you feel like you’re the star of your own game show. With over 15 immersive, hands-on games and attractions, and a bar that’s as playful as the games–you’ll rediscover the magic of playing with friends again–without a curfew. This is an exciting opportunity for a seasoned professional to be part of an innovative concept in the entertainment industry. Check us out now www.PlayPlayground.com.
Position Overview:
The Operations Manager will be responsible for overseeing all aspects of the venue’s daily operations, including managing staff, ensuring compliance with safety and health standards, and enhancing the guest experience. This role requires a hands-on leader who thrives in a high-volume, fast-paced environment and possesses exceptional organizational and leadership skills.
Key Responsibilities:
- Lead and manage a team of staff across various departments to ensure smooth, coordinated operations.
- Develop and implement operational processes and policies to maximize efficiency and maintain the highest levels of service.
- Monitor and manage venue capacity, security, and guest flow to ensure a safe and enjoyable experience for all guests.
- Oversee inventory management, including bar supplies, equipment, and venue essentials.
- Ensure compliance with all health, safety, and legal regulations related to nightlife and entertainment venues.
- Partner with marketing and events teams to optimize venue layout, staff allocation, and guest engagement for special events.
- Provide training, guidance, and performance feedback to staff to foster a positive and productive work environment.
- Analyze operational data and performance metrics to identify areas for improvement and implement strategic solutions.
Requirements:
- Minimum of 5 years of experience in operations management within high-volume nightlife, entertainment, or hospitality venues preferred.
- Strong leadership skills with a proven track record of managing large teams in a fast-paced setting.
- Exceptional organizational skills and the ability to multitask under pressure.
- In-depth knowledge of safety and legal regulations related to Bar, Nightclub and Entertainment venues.
- Excellent communication and interpersonal skills to effectively interact with guests, team members, and stakeholders.
- Flexibility to work nights, weekends, and holidays as needed.
Preferred Qualifications:
- Bachelor’s degree in Hospitality, Business Management, or a related field preferred but not required.
- Experience with inventory management and staff scheduling software.
- Passion for nightlife, entertainment, and creating unforgettable guest experiences.
Benefits:
- Competitive salary with performance-based incentives
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunity to work in one of Las Vegas's most exciting venues with a dedicated and passionate team
How to Apply:
If you're an experienced operations leader who thrives in a high-energy environment and is ready to make an impact, we’d love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.