What are the responsibilities and job description for the Front Desk Receptionist position at Platte River Medical Clinic?
Are you passionate about making a difference in people's lives? Do you thrive in a collaborative environment where your contributions directly impact the well-being of your community? At Platte River Medical Clinic we are looking for a dedicated dedicated, energetic, and engaging Front Desk Receptionist to join our family practice clinic.
In this role, you are our first impression to our patients and will create a warm and welcoming environment, provide excellent customer service, and manage a variety of administrative tasks with efficiency. You will play a key role in ensuring that our clinic runs smoothly by handling patient check-ins, scheduling, insurance verification and communication. A positive attitude, strong interpersonal skills, and the ability to multitask are essential. If you have a heart for helping others and a drive to be part of a supportive, mission-driven team, we want to hear from you!
Job Title: Front Desk Receptionist
Reports To: Clinic Manager
FLSA Status: Non-Exempt
Duties and Responsibilities include the following. Other duties may be assigned.
- Greet and welcome patients upon arrival, creating a friendly and professional atmosphere.
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Manage patient check-ins and check-outs, ensuring accurate collection of patient information and payment processing.
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Answer phone calls and respond to inquiries regarding appointments, clinic services, and general questions.
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Schedule and confirm appointments via phone or in person, coordinating between patients and healthcare providers.
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Maintain accurate patient records in the electronic medical records (EMR) system, ensuring confidentiality and compliance with HIPAA regulations.
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Assist patients with completing necessary forms and paperwork, answering any questions they may have.
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Verify insurance information and handle co-payments, resolving billing issues when needed.
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Communicate with healthcare staff to ensure smooth patient flow and timely appointments.
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Perform general office duties such as filing, faxing, and ordering office supplies as necessary.
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Provide a positive and engaging patient experience, addressing concerns and providing guidance as needed.
Education/Experience:
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Specialized Training:
Experience with Athena Medical Records (preferred)
Certificates and Licenses:
Basic Life Support (CPR & AED) certification
Do you know who we are?
At Platte River Medical Clinic, we are committed to delivering accessible, high-quality, and compassionate care to every member of your family
We are a team of professionals who are not only skilled and knowledgeable but also deeply committed to making a positive impact in the lives of our patients. Our dedication to compassionate care drives us to continuously improve and innovate, ensuring that we meet the evolving needs of those we serve.
What do we offer you?
Competitive Salary: A salary that is competitive within the industry and region.
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Paid Time Off: Accrue and use your PTO for vacation days, sick leave, and personal days from your first day.
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Paid Holidays: We proudly close on six holidays each year, giving you the opportunity to fully enjoy these special moments with your loved ones. If any of the following holidays fall on your scheduled workday, you will receive your regular pay: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
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Full Health and Wellness Benefit Package: Including Medical, HSA, Dependent FSA, Dental, Vision, Accident, Critical Illness, Short term and Long term Disability, 401k Profit Sharing Plan.
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Health Savings Accounts (HSAs) or Dependent Care Flexible Spending Accounts (FSAs): Pre-tax savings for medical expenses (with high yield interest options) and dependent care expenses (i.e. daycare, day camp, babysitting, disabled dependent care, etc.)
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Retirement Plans: 401(k) plans with Company Profit sharing plans
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Employee Discounts: Discounted clinic visits for you and your dependents at any of our Family of Clinics including our Urgent Care and Primary Care clinics.
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Training and Education: Opportunities for continuing education and career development.
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Employee Recognition: Awards, acknowledgment programs, and opportunities for advancement.
This position requires excellent communication, strong organizational skills, and a customer-oriented approach to ensure a seamless experience for our patients. If you have a heart for helping others and a drive to be part of a supportive, mission-driven team, we want to hear from you! Find out more about us at www.PlatteRiverMed.com.