Service Advisor/Writer - Powersports and Marine

Platinum Powersports and Marine is seeking a Service Advisor/Writer in our Service department. This role is the first point of contact for our service customers, they will provide repair quotes, schedule appointments, write repair orders, and coordinate those repairs with the technician. We have a large watercraft storage operation and this role plays a huge part in ensuring that those units come in and out of storage seamlessly.

The right candidate must be able to multitask, have great customer service, and organizational skills. Good computer and phone skills are also required. It is extremely important to be able to keep track of the job all the way through the system to ensure a quality customer experience.

Powersports experience or automotive experience preferred, please note any POWERSPORTS experience whether a hobby or professional!

We are a full-service dealer for pontoons, personal watercraft, motorcycles, ATV, UTV, snowmobiles and scooters. We carry Yamaha powersports and watercraft, Godfrey pontoons, Suzuki powersports, and CFMoto. Located in Coloma, across from Paw Paw Lake.

Work hours: M,T,Th,Fr 8:30-5:30, Saturdays 8:30-3.

Hourly ($20-$25) plus commission

Responsibilities

• Meet and greet service customers promptly and in a professional manner.
• Spend quality time building relationships with the customer.
• Effectively handle multiple priorities, organize workload, and meet deadlines. Provide accurate cost and time of completion estimates, repair orders, and authorizations.
• Perform vehicle walk around and documentation of customer concerns to enable the technician to accurately diagnose and service the vehicle.
• Coordinate shop schedule and dispatch work to technicians. Must be able to look up parts and labor times for each job and also keep accurate technicians’ times for each job.
• Scheduling and confirming service appointments, using service advisor success principles.
• Work closely with customers, technicians, sales, and parts departments to ensure proper service work progression.
• Keep customers informed on completion times, service expenses, and possible changes.
• Upsell additional services that would benefit the customer and their overall riding experience.
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
• Work with manufacturers to discuss warranty coverage and consideration when applicable. Submit warranty claims for reimbursement within timelines of OEMs.
• Diffusing upset customers.

Requirements

• Strong customer service and organizational skills required
• Knowledge of the powersports or marine product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
• Prior experience in the marine, power sports, or automotive industry a plus.
• Ability to work in a team environment and lead by example is essential-we are very team oriented.
• Excellent time management and organizational skills in order to keep up with a demanding schedule, specifically during storage season.
• Ability to understand what our customers are looking for and communicate effectively and professionally with them, maintaining a very high level of customer service.
• Rapid learning capability and exceptional follow-up skills.
• Clean driving record and valid drivers license. Boater safety required; motorcycle endorsement preferred.
• The ability to operate or quickly learn to operate the following: forklift, tractor, pontoons, motorcycles, side by sides, ATVs, truck and trailer, etc.
• Proficient on a computer.

Physical Requirements

• Walk/stand for most of the workday.
• Some time is spent outdoors in all elements, walking between buildings, maneuvering units, etc.
• Occasionally lift and/or move over 50lbs

Platinum Powersports is a family owned business for over 10 years with two west/southwest Michigan locations. We have a small, tight knit team who like to have fun and make an impact!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Application Question(s):

• Can you work M,T,Th,Fr 8:30-5:30 and Saturdays 8:30-3?

Experience:

• Powersports or Marine: 1 year (Required)

Ability to Commute:

• Coloma, MI 49038 (Required)

Work Location: In person

Salary : $20 - $25