What are the responsibilities and job description for the IT Customer Service Helpdesk Engineer position at Platinum Information Services?
SUMMARY
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
*PRIMARY RESPONSIBILITIES
*
1. Provide high level of Customer Service via phone, email, ticketing communication:
- Computer systems, software, and hardware
- Remove viruses/spyware
- Connect printers (local/network) to computers
- Diagnose programs, troubleshooting and resolve issues
- Ask questions to determine nature of problem
- Walk customer through problem-solving process
2. Server systems, software, and hardware
- User Maintenance within Active Directory/Exchange (versions 2003 and higher)
- Printers (network)
- Software updates, troubleshooting, resolve issues
- Data Restores
- Scanners with network capabilities
- Network permissions
3. Maintain tickets in Platinum Ticketing System
4. Documentation for processes
5. Provide team support on internal projects that affect Customer Service
6. Email filter and Web filter maintenance
Skills
- Associate’s degree from a community college or university preferred.
- 2 years customer support/help desk experience
- Strong communication, interpersonal, and analytical skills
- Ability and desire to provide excellent customer-service
- Multi-tasking
- Working knowledge of MS operating systems and applications
- Ability to work independently and in a dynamic environment
Benefits:
Platinum offers a competitive compensation and benefits package, including a base salary.
Benefits programs include medical, dental, 401(k) plan with a company match, paid holidays and vacation time.
Platinum is an Equal Opportunity Employer and a drug-free work place.
Job Type: Full-time
Pay: $16.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
Salary : $16 - $25