What are the responsibilities and job description for the Pathology Coordinator Supervisor (49116) position at Platinum Dermatology Partners LLC?
Who We Are:
Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 120 clinics, over 350 providers, and more than 2200 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.
Company Conformance Statements:
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Position Summary: The Call Center Supervisor is responsible for overseeing daily operations of the pathology and scheduling queues, ensuring high-quality patient service, and maintaining team productivity. This role provides leadership, performance monitoring, and coaching to staff while ensuring key performance indicators (KPIs) and scheduling goals are met.
Responsibilities: Team Leadership/ Pathology oversight
- Oversee daily Pathology Queue volumes and overall call center workflow.
- Monitor inbound and outbound calls to ensure quality, professionalism, and adherence to standards.
- Provide real-time support to team members when assistance is needed.
- Foster a positive and supportive work environment through active listening and constructive feedback.
- Motivate and recognize outstanding performance.
- Address patient concerns, complaints, and escalated calls as needed.
- Monitor staff attendance, tardiness, breaks, lunches, and pause times.
Performance Monitoring & KPIs:
- Track and communicate team production metrics including:
- Call volume
- Scheduling volume
- Calls waiting
- Abandonment rate
- Average talk time
- Run weekly performance incentives.
- Monitor overtime (OT); obtain Director approval prior to authorization.
- Continuously evaluate queue performance and identify improvement opportunities.
Scheduling & Operational Management:
- Review provider schedules daily and identify scheduling opportunities.
- Proactively plan at least five (5) days in advance to ensure schedules are optimized and filled.
- Communicate scheduling opportunities clearly and consistently to staff.
Qualifications:
Education:
- High School Diploma required or GED is required.
- Certification not required (i.e., Surgical scheduling or Dermatology background etc.)
Qualifications:
- Minimum 5 years of leadership experience.
- Minimum two years’ experience with scheduling and strong communication skills.
- Quality written and verbal communication skills.
- Professional in appearance and mannerisms.
- Understand dermatology terminology.
- Able to demonstrate compassion and caring in dealing with others, patients, and coworkers alike.
- Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice
Our competitive benefits package includes the following:
- Medical, Dental, and Vision insurance
- Short-term/Long-term disability
- Life and other voluntary plans
- 401(k) plan
- Employee Referral Program
- Paid Time-Off
- Company-Paid Holidays
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals. Multiple staff demands and deadlines can trigger stress.
Equal Employment Opportunity:
Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.
Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.
Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.
No phone calls or agencies, please.