Front Desk Trainer (49104)

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 120 clinics, over 350 providers, and more than 2200 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Summary

The Front Desk Trainer is responsible for onboarding, training, and supporting front desk staff across multiple dermatology offices. This role ensures consistent, high-quality patient service by delivering hands-on training in check-in, check-out, chart preparation, and proper use of the NextGen practice management, EHR system, and patient engagement systems. The trainer will also play an integral role in supporting De Novo (new practice openings) and integration projects, ensuring front office operations launch successfully and meet organizational standards.

Key Responsibilities

Training & Onboarding:

• Conduct structured training sessions on front desk workflows including:
  • Patient check-in and verification
  • Patient check-out and billing processes
  • Daily chart prep and documentation accuracy
  • Appointment scheduling and template navigation
• Train staff on all relevant Practice Management, EHR, and Patient Engagement system functions and best practices.
• Maintain training materials, SOPs, manuals, and competency checklists.
• Provide ongoing coaching and support to ensure adherence to workflow standards and regulatory requirements.

Operational Support:

• Travel regularly to multiple offices across Florida, Texas, Nevada, California, and Arizona for in-person training and support.
• Assess front desk performance and identify areas for improvement.
• Partner with clinic leadership to ensure consistent implementation of front-office workflows.
• Troubleshoot operational issues related to scheduling, documentation, and patient flow.

De Novo & Integration Support:

• Participate in planning and execution for new practice openings and acquisitions.
• Provide on-site support during go-live periods, ensuring teams understand workflows and systems.
• Assist with system setup, workflow mapping, and staff readiness assessments.

Collaboration:

• Work closely with clinical training, compliance, operations, and IT teams to ensure alignment across departments.
• Serve as a subject-matter expert for patient engagement systems and front desk operations.

Education:

• High School Diploma required or GED is required.

Required Qualifications:

• Minimum of 2 years’ experience using NextGen PM and EHR systems in a medical office setting is required.
• Minimum of 2 years’ experience working in a dermatology clinic is required.
• Previous front desk leadership experience is required. 
• Proven proficiency in:
  • Patient check-in and check-out workflows
  • Insurance verification and eligibility & Benefits to prevent insurance denials.
  • Chart prep and documentation management
  • SME with Upfront Collections
  • Advanced knowledge in Medial Insurances to include but not limited to Medicaid, Medicare, capitated plans, IPA etc.
• Ability to travel frequently across multiple clinic sites and Regions.
• Strong communication, presentation, and coaching skills.
• Ability to work independently, prioritize tasks, and manage multiple training schedules.
• High attention to detail and a commitment to patient experience excellence.

Preferred Qualifications:

• Prior training, lead front desk, clinic manager or supervisor experience.
• Experience supporting practice integrations or new clinic launches.
• Knowledge of building training guides and training tools.
• Familiarity with dermatology-specific procedures, terminology, and billing workflows.
• Advanced Medical Insurance knowledge

Physical Requirements:

• Ability to travel between offices regularly.
• Ability to stand and walk for extended periods during onsite training sessions.

Why Join Us:

• Opportunity to shape front office excellence across a growing dermatology network.
• Collaborative environment with strong operational and clinical support teams.
• Key role in ensuring exceptional patient experiences across all locations.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals. Multiple staff demands and deadlines can trigger stress.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.