Operations Coordinator - Lake Charles

Overview

Role: Operations Coordinator

Note: This role covers multiple locations accross Calcasieu Parish. You must have reliable transportation in order to travel between locations, as needed.

Join Platinum Cleaning & Facility Services (PCFS), a division of Healthcare Services Group, Inc., as an Operations Coordinator. At PCFS, we are passionate about delivering exceptional service and maintaining clean, safe, and welcoming environments for our clients. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!

The Operations Coordinator is a key member of the operations team, responsible for overseeing and supporting the administrative and personnel functions that ensure the daily operations of our janitorial services run efficiently. This role involves coordinating staffing, assisting with recruitment and onboarding, managing office supplies, and acting as a liaison between departments. The ideal candidate is highly organized, proactive, and capable of balancing multiple responsibilities in a fast-paced environment.

Available Benefits For All Employees 

• Free Telemedicine*

• Free Prescription Discount Program

• Free Employee Assistance Programs

• Get paid when you need it with PNC EarnedIt

• Financial Wellness Support from PNC Workplace Banking

• Hands-on-Training & Support

• Career Development

Essential Duties & Responsibilities

• Employee Management & Staffing Support

• Perform daily attendance verification for day porter staff across locations.
• Develop and manage weekend shift schedules for designated library accounts.
• Initiate candidate outreach and schedule interviews for open positions.
• Conduct initial interviews and screen applicants prior to final selection by management.
• Guide new hires through the online onboarding and application process.
• Capture and upload employee photographs for facility access badge creation.
• Distribute uniforms and track issuance for field staff.
• Maintain open communication with the HR Partner to resolve employee-related inquiries and policy questions.
• Monitor employee clock-in/out discrepancies; document and submit corrections for payroll processing.
• Track and report employee absences, call-outs, and terminations to relevant departments.
• Maintain an up-to-date employee directory, including department assignments and contact details.
• Provide weekly analysis of scheduled vs. actual hours for accounts; report discrepancies to management.

Office & Administrative Coordination

• Conduct weekly audits of janitorial supplies and chemical stock to ensure inventory is maintained.
• Manage front-office responsibilities, including receiving deliveries, greeting visitors, and handling incoming calls and inquiries.
• Collaborate with the HR Partner to process new hire paperwork, policy updates, and employee file maintenance.
• Support cross-functional collaboration by coordinating with other departments to address interdepartmental needs.
• Organize onboarding and training sessions for newly hired employees in conjunction with the operations and training teams.
• Monitor functionality of office equipment and coordinate repairs or maintenance as needed.
• Contribute to improving operational workflows and internal communication processes.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in Business Administration or related field preferred.
• 2 years of experience in administrative coordination, HR support, or operations preferred.
• Familiarity with workforce scheduling tools, timekeeping systems, and office management software.
• Excellent communication and interpersonal skills, with the ability to work effectively across teams.
• Strong attention to detail, organizational skills, and the ability to handle multiple priorities.
• Bilingual (English/Spanish) is a plus, depending on site needs.

Work Environment & Physical Requirements

• Office-based position with occasional site visits required.
• Must be able to lift up to 25 lbs occasionally (e.g., uniforms, office supplies).
• Use of computer, phone, copier, and standard office equipment daily.

PCFS is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. PCFS also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.