Patient Care Coordinator/Front Desk

Job Summary

We are a busy private, boutique Plastic Surgery practice located in Roslyn Heights, NY with two board-certified plastic surgeons seeking to add a full-time Patient Care / Surgical Coordinator to our team! We are looking for someone who is a warm, dependable, and detail-oriented with a positive attitude who wants to grow with us as a practice! This role focuses on creating exceptional, personalized experiences for every patient while handling front office operations and coordination of scheduling surgeries as well as patient appointments. We want someone who enjoys making patients feel welcomed and cared for in a fast-paced environment.

Our surgeons perform surgeries (cosmetic and reconstructive), cosmetic injectable treatments as well as non-invasive treatments. Your energetic and positive approach will help foster trust and confidence among patients while supporting the clinical team with administrative tasks. This position offers an exciting opportunity to make a meaningful difference in patient lives by providing exceptional service and efficient coordination.

Responsibilities

• Greet and check in patients with professionalism and genuine warmth as they enter the practice to create a positive experience.
• Manage patient appointments through patient management software and electronic health records (EHR), ensuring accurate scheduling and timely follow-up.
• Serve as the first point of contact via phone and in-person, delivering excellent customer service with professionalism and empathy.
• Handle patient check-in/out, collect payments for services rendered and keep front desk operations running smoothly
• Support medical administrative tasks such as data entry, document preparation, and maintaining patient confidentiality in accordance with privacy laws.
• Communicate effectively with patients as well as scheduling staff to coordinate surgeries.
• Maintain accurate records using medical administrative support tools and EMR/EHR systems, ensuring data integrity and security at all times.

Requirements

• Proven experience working in a medical office or healthcare environment, demonstrating familiarity with medical terminology and office procedures.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) for documentation and communication purposes.
• Knowledge of health regulation policies related to patient privacy (such as HIPAA).
• Experience supporting medical administrative functions including patient management software, EMR/EHR systems, and electronic health records management.
• Strong customer service skills with the ability to communicate clearly via phone and patient interactions while maintaining professionalism.
• Understanding of billing procedures and maintaining patient confidentiality throughout all interactions.
• Excellent organizational skills with the ability to type efficiently, manage multiple tasks simultaneously, and ensure accuracy in record keeping.

Join us in delivering compassionate care by coordinating seamlessly between patients and healthcare providers! Your energetic approach combined with your detailed knowledge will help create a positive experience for every individual we serve.

Pay: From $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• Roslyn Heights, NY 11577 (Required)

Work Location: In person

Salary : $23