Treatment & Insurance Coordinator / Dental Front Desk

We are a growing, privately owned dental practice seeking an experienced, dependable, and detail-oriented Dental Front Desk / Treatment & Insurance Coordinator to join our team.

This is a versatile position combining patient reception, dental insurance administration, and treatment coordination. We are looking for someone with a strong understanding of dental office operations who enjoys working directly with patients and can confidently discuss insurance benefits, treatment plans, and financial responsibilities.

The ideal candidate will work closely with our existing front desk leadership, initially sharing daily responsibilities while gradually taking on a larger role in treatment planning and financial coordination.

Schedule

• Monday–Thursday: 9:00 AM–5:00 PM
• Some Saturdays: 7:30 AM–4:00 PM
• Scheduling flexibility available

Responsibilities

Treatment & Financial Coordination

• Assist with preparing and presenting treatment plans to patients.
• Explain treatment costs, estimated insurance benefits, and out-of-pocket expenses clearly and professionally.
• Discuss payment options and office financial policies with patients.
• Coordinate with doctors and clinical staff to ensure treatment plans are accurate and complete.
• Follow up with patients regarding outstanding treatment plans and help schedule recommended care.
• Gradually assume greater responsibility for treatment coordination as familiarity with our office and procedures grows.

Dental Insurance

• Verify insurance eligibility and obtain accurate benefit breakdowns.
• Understand and interpret dental PPO plans, including deductibles, annual maximums, coverage percentages, and frequency limitations.
• Calculate estimated patient portions and explain insurance estimates.
• Assist with pre-determinations, claim submissions, and insurance follow-up as needed.
• Review EOBs and help address patient insurance questions.
• Maintain accurate insurance information in Dentrix.

Front Desk & Patient Services

• Greet patients and manage check-in and check-out.
• Answer incoming calls and respond to patient inquiries.
• Schedule appointments and maintain an efficient daily schedule.
• Collect payments and maintain accurate patient records.
• Assist with patient communications, scheduling changes, and general administrative responsibilities.
• Work collaboratively with the front desk team to ensure smooth daily operations.

Qualifications

• Minimum 2 years of dental office experience required.
• Strong understanding of dental PPO insurance required.
• Experience with dental treatment planning and patient financial discussions strongly preferred.
• Dentrix experience preferred.
• Excellent communication, organizational, and multitasking skills.
• Comfortable discussing treatment costs and insurance estimates with patients.
• Ability to work independently while contributing to a collaborative team environment.
• Dependable, professional, and detail-oriented.

Compensation & Benefits

• Starting at $25 per hour, based on experience.
• Monthly performance-based bonus opportunities.
• 401(k) with employer matching.
• Paid time off.
• Employee discounts.
• Opportunities for professional growth and additional responsibilities.

Why Join Our Team?

Lake Success Dental Care is a privately owned, growing dental practice committed to providing excellent patient care in a professional and supportive environment.

We value team members who take initiative, communicate effectively, and take pride in helping patients navigate their dental care.

This is an excellent opportunity for an experienced dental front desk professional who enjoys a variety of responsibilities and is interested in developing further expertise in treatment and financial coordination.

If you have dental front desk experience, strong insurance knowledge, and enjoy helping patients understand their treatment options, we'd love to hear from you!

Job Type: Part-time

Work Location: In person