What are the responsibilities and job description for the Treasury Management Client Support Analyst position at Planters Bank, Inc.?
Treasury Management Client Support Analyst
- Knowledge of all Treasury Management solutions and Operating Procedures.
- Knowledge of Microsoft Office Products or similar word processing or spreadsheet software.
- Responds to client & internal partner inquiries pertaining to Business Online Banking and Treasury Management solutions.
- Completes Treasury Management solution installation and training either on-site with the client or remotely.
- Maintains departmental files, signed client documentation, and audit materials; ensures all official records are properly scanned and stored in centralized repositories.
- Assists in maintaining essential audit notebooks and reporting as needed.
- Monitors and updates the departmental task Tracker, ensuring timely completion and communication of status updates.
- Assists with client billing setup and verification in Account Analysis system and core as needed.
- Performs a variety of other clerical duties of moderate scope and complexity.
- General knowledge of ACH processes and NACHA file formats as they apply to Business Online origination.
- Maintains knowledge of ACH Risk Policy, monitors daily ACH origination activity, assists in periodic reviews of client ACH risk exposure, and requests approval for exposure limit exceptions as needed.
- Assists Bank Audit Department with any Internal Audit needs for Treasury Management clients as requested.
- Identifies and communicates sales opportunities and referrals to Treasury Management Sales Officers.
- Assists business clients with QuickBooks questions as it pertains to Business Online Banking or other TM solutions.
- Assist in preparing customer/prospect pricing analysis, proposals and annual client reviews as requested.
- Supports special projects and process improvement initiatives as assigned by Treasury Management leadership.
- Acts as backup to other Treasury Management staff positions as needed or directed.
- Maintains confidentiality at all times.
- And, as directed, may perform other duties from time to time.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Paid time off
- Referral program
Work Location: In person
Salary : $14 - $16