What are the responsibilities and job description for the Operations Coordinator position at Plant People?
About Us
At Plant People, we’re building one of the fastest-growing modern wellness brands in the country. The company was founded after two friends turned to the healing potential of functional mushrooms and herbs during their recovery from traumatic spinal surgeries. What began as a personal journey back to health became a mission to help more people experience the power of plants in everyday life.
Today, we create delicious, clean, and effective gummies designed to help people sleep deeper, focus better, feel calmer, and live well. We’re proud to be B Corp and Climate Neutral Certified, and our products are carried by leading retailers including Whole Foods Market, Target, Erewhon, REI, Sprouts, JetBlue, and other forward-thinking partners nationwide.
Overview
The Operations Coordinator plays a critical role in ensuring Plant People’s products move seamlessly from production to our customers across retail, wholesale and direct-to-consumer channels. This is a highly cross-functional role at the center of the business, partnering with teams across Customer Experience, Marketing, Product and Sales to keep operations running smoothly. The ideal candidate is detail-oriented, proactive and thrives in a fast-paced environment, with a strong sense of ownership and a bias toward action.
Responsibilities
* Support the Operations team in creating, processing and tracking orders across wholesale, retail and DTC channels, including proactive follow-up on order status
* Own inventory tracking and reporting across systems and partners, ensuring accuracy and visibility at all times
* Partner with 3PL to ensure orders are fulfilled accurately and on time across all channels
* Manage inbound shipments, ensuring timely and accurate receipt into inventory systems
* Collaborate cross-functionally with Customer Experience, Marketing, Product Development and Wholesale on day-to-day operations and key projects
* Proactively identify and escalate risks that could impact fulfillment, including inventory gaps, delays or quality issues
* Communicate backorders and inventory constraints clearly to Customer Experience and Marketing teams
* Provide inventory reporting and surface actionable insights and trends to internal teams
* Support coordination with manufacturing partners (co-packers) and distribution partners such as KeHE and UNFI
Requirements
* 2 years of experience in omnichannel fulfillment or operations
* Familiarity with 3PL management and tools such as Shopify, ShipHero, SPS and ShipStation is a plus
* Highly detail-oriented with the ability to manage varying retailer and partner requirements
* Strong sense of ownership, urgency and follow-through — a proactive self-starter who executes with intention
* Exceptional organization skills with a focus on accuracy and process consistency
* Known for being responsive, reliable and positive under pressure
* Comfortable operating in a fast-paced, evolving startup environment with shifting priorities
* Strong team player with the ability to collaborate cross-functionally
* Clear and effective written and verbal communication skills
* Passion for helping plants, people and the planet
What You'll Get
We prioritize the well-being of our team. As a growing company, we strive to offer meaningful perks and benefits, including:
• Opportunity to help shape one of the country's fastest-growing supplement brands
• Competitive compensation
• Company stock package
• Competitive vacation, PTO and sick day policies
• Company-subsidized healthcare (medical) and dental & vision programs
• Annual summer work-from-anywhere policy (all August)
• Additional vacation days and lengthy sabbatical the longer you stay
• Equity participation aligned with long-term company growth
• 401(k) program up to the full IRS employee deferral limit
• Wellness reimbursement program (gym, groceries, meditation and more)
• Additional vacation days and sabbatical opportunities for long-term employees
• Quarterly company-wide mental health days
• Team-building events, offsites and social gatherings
• Free product and friends & family discounts
• A thoughtful, motivated team that values both balance and excellence